4 Front Desk Agent / Guest Service Representative Jobs in Tampa, FL
OCI Hospitality is Hiring a Front Desk Agent / Guest Service Representative Near Tampa, FL
Come & Join Our Team!
The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Competitive hourly wage based on experience.
Must have open availability for mornings, evenings & weekends.
Hilton experience preferred.
JOB DESCRIPTION
As a Front Desk Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office/Desk Managers and Executive Housekeeper to ensure a positive overall guest experience.
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Processing all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guest/visitors.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports, identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
- Ideally, you will have 1 years of hotel front desk experience.
- High school diploma/G.E.D equivalent
- OnQ Hilton experience preferred
- English Language Proficiency
- An ability to problem solve
- Computer Skills a must
- The gift of effectively communicating with others is very important in this role.
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Travel Perks
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- Holidays
- Weekend availability
- Front Desk: 1 year (Preferred)
- English (Required)
Job Summary
Full Time
$26k-35k (estimate)
04/25/2024
05/11/2024
The following is the career advancement route for Front Desk Agent / Guest Service Representative positions, which can be used as a reference in future career path planning. As a Front Desk Agent / Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent / Guest Service Representative. You can explore the career advancement for a Front Desk Agent / Guest Service Representative below and select your interested title to get hiring information.
