Oak View Group

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:

• We treat each other fairly and with respect.
• We act with integrity.
• We have an entrepreneurial spirit.
• We give back to our global community.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview

OVG Hospitality is searching for a General Manager to oversee the opening and all food & beverage operations at the Sonoma County Fairgrounds in Santa Rosa, CA.

Salary range is 80k-95k. 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

The General Manager is responsible for the efficient, professional and profitable operation of the food and beverage service operations at the assigned OVG venue. This individual ultimately oversees every managerial, f/t and p/t position, and ensures full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. In addition to managing the day to day business operations, the General Manager solicits new sources of revenue, both on and off the venue property.

OVG Hospitality, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization. Together, with our 250 sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories

About the Venue

The Sonoma County Event Center at the Fairgrounds is here to serve as a community gathering place. Located in Santa Rosa, our Fairgrounds is home to the Sonoma County Fair. The Sonoma County Fair is among our region's most time-honored and cherished traditions. It began in 1936, when local leaders Joseph T. Grace, Ernest Finley, Emil Kraft and V.G. Garrett joined forces to create a race track and exposition center to showcase the abundance of Sonoma County.

Now in it's 84th year, the Fair has grown to become one of the most popular in the state, famous for its top quality horse racing, stunning flower show, and constant innovations in family entertainment. We continue in our unswerving commitment to showcase and provide education on the wealth of our agricultural industry while we celebrate the talents of our community.

The Fairgrounds is also home to over 200 events a year including festivals, concerts, agricultural shows, horse shows, dogs shows, trade shows, cultural, and private events. Our Fairgrounds is here to serve our community as a gathering place for all to enjoy!

Responsibilities

• Ensure legal, efficient, professional and profitable operation of the assigned OVG venue.
• Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
• Final decision-maker on equipment purchases and leases.
• Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
• Author, review and amend policies & procedures, as required.
• Author and amend contracts; authorize terms.
• Oversee scheduling and labor allocation.
• Analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of sale to guest ratio.
• Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
• Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
• Directs and assists managers in preparing and attaining future goals.
• Provides each manager with the proper direction and follows up on all assignments.
• Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
• Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines.
• Develops an effective management team.
• Gives the managers clear direction, and provides the necessary assistance for them to provide them to perform their work.
• Evaluates each manager’s performance and makes recommendations for their improvement.
• Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
• Establishes and maintains personal relationships with show managers, suppliers, vendors and the public that projects the venue in a positive light.

Qualifications

• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Ability to speak, read, and write in English.
• Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
• Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG Hospitality and venue concession and premium services operations.
• Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
• Ability to handle cash accurately and responsibly.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
• Ability to work independently with little direction.
• Experience working in a Union environment preferred.
• Experience in a fast paced arena, ball park or stadium preferred.

 Education and Experience:

• MA or MS; BA or BS with business-related major or hospitality preferred.
• Minimum 5 years management experience in food-related or concessions industry.
• Nationally recognized, advanced food service sanitation training course certification.

Computer Skills

Proficient in Microsoft Office platforms, accounting and budgeting software, as well as Adobe Creative Suite, and knowledge of Banquet Event Order (BEO) or other event management programs.

Other Qualifications:

• Serv-safe certified

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.