Overview

The Guest Service Representative has a key role in providing a memorable experience to every guest through unparalleled service in our exceptional venue. 

This role will pay an hourly wage of $16.67. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

end date 12/31/2024

Responsibilities

• Deliver superior guest service by providing valuable assistance to guests in a professional, responsible, and courteous manner.
• Provide directional assistance by becoming knowledgeable about locations throughout the facility.
• Monitor kiosk supplies and notify management when replenishment is needed.
• Complete logs and reports as requested by management.
• Ensure that information available at the Guest Service kiosk is set up and kept in a neat and orderly fashion.
• Log and coordinate lost and found items and our Tag-A-Kid program
• Provide courtesy, respect, and professionalism to all guests and fellow employees.
• Utilize computerized incident management system to log incidents reported through radio traffic

Qualifications

• High school diploma or general education degree (GED)
• Excellent problem-solving skills required
• Ability to work with minimal supervision
• Strong customer service skills
• Excellent verbal and interpersonal skills
• Basic computer skills
• Professional presentation, appearance and work ethic
• Ability to work irregular hours including, evenings, weekends and holidays
• Ability to interact with all levels of staff including management

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.