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West Music
Coralville, IA | Full Time
$43k-53k (estimate)
3 Months Ago
Accounting Customer Service Associate
West Music Coralville, IA
$43k-53k (estimate)
Full Time | Retail 3 Months Ago
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West Music is Hiring an Accounting Customer Service Associate Near Coralville, IA

All missions are successful when a group of individuals strive towards that greater purpose. The Accounting Customer Service Associate provides administrative and clerical support for West Music allowing us to meet our mission of “Play now. Play for life.” Key duties of this position include ensuring payments are completed and processed, invoices are verified and reconciled according to established policies and procedures in an efficient, timely and accurate manner.
The Accounting CSA will play an active role in continually developing and improving internal processes within the department as well as taking ownership of their role. They will be detail oriented, have the ability to prioritize their workload, have accountability, and can work well in a small team environment.
What You’ll Do
  • Provide accounting, administrative, and clerical support to the accounting department
  • Daily data entry and reconciling of invoices and vouchers, including verifying department information, and maintaining department files.
  • Assist in taking customer in bound and outbound calls.
  • Review all invoices for appropriate documentation and approval prior to payment
  • Reconcile vendor accounts to statements, including researching and correcting discrepancies, and resolving past due notices
  • Maintain files and documentation thoroughly and accurately in accordance with company policy and accepted accounting practices
  • Respond to incoming calls and e mail inquiries, researches answers and information, and responds timely
  • Will back up other Accounts Payable and Accounts Receivable functions as required including responding to calls for the Accounts Receivable team.
  • Perform other job duties as assigned by supervisor.
What We’d Like You To Have
  • One year experience with any of the following:
    • General office clerical work
    • Must have prior customer service experience (either in person or telephone service)
  • High level of interpersonal skills including poise, tact and diplomacy to resolve potentially sensitive and confidential customer issues.
  • Service Focus – demonstrates a personal commitment to delivering high quality, professional, responsive service to customers and co-workers
  • Communication – shares and receives information using clear oral, written, and interpersonal skills. Demonstrates active listening with co-workers and customers to achieve results.
What We Offer
  • Full benefits package available the first of the month following the date of hire including:
    • Medical, dental, vision insurance
    • 401k with match
    • Student Debt Repayment
    • PTO/Paid holidays
Physical Demands –The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools or controls, and reach with hands and arms. The employee is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
West Music is an equal opportunity, equal access employer committed to a diverse workforce. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$43k-53k (estimate)

POST DATE

03/16/2024

EXPIRATION DATE

09/10/2024

WEBSITE

westmusic.com

HEADQUARTERS

DECORAH, IA

SIZE

25 - 50

FOUNDED

1941

CEO

RUSSELL KEPHART

REVENUE

<$5M

INDUSTRY

Retail

Related Companies
About West Music

Founded in 1941, West Musics mission to "encourage people of all ages and abilities to: Play now. Play for life. is at the root of its success and continued growth. West Music has several retail locations in eastern Iowa and one in western Illinois. Our brick and mortar retail locations specialize in pianos, guitars, drums and percussion, band and orchestra instruments, and print music. These locations also offers music instruction, repair and music therapy services. In addition to its retail locations, West Music publishes an annual catalog focused on music education products for the classroo ... m. Paired with it's e-commerce presence, West Music continues to strive to provide the best possible music education experience for both educators and students nationwide. For more information, visit West Music online at www.westmusic.com or call 1-800-373-2000. More
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