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O'Reilly Auto Parts
South Boston, VA | Full Time
$62k-89k (estimate)
2 Weeks Ago
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Retail Service Specialist
O'Reilly Auto Parts South Boston, VA
$62k-89k (estimate)
Full Time | Retail 2 Weeks Ago
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O'Reilly Auto Parts is Hiring a Retail Service Specialist Near South Boston, VA

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations.

This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

ESSENTIAL JOB FUNCTIONS

Lead store team members in providing excellent customer service to retail and professional customers.

Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc )

Ensure telephone is answered according to company policy.

Ensure all buy online / ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.

Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.

Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.

Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.

Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.

Ensure team members are adhering to the posted work schedule, changes / deviations are being approved by a member of management, and team members are clocking in / out according to company policy.

Perform all store opening / closing duties, including performing day end procedures, verifying / securing money / deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming / disarming security alarms, and checking / securing / locking delivery vehicle(s) parked in secure designated area.

All other duties as assigned.

SKILLS / EDUCATION / KNOWLEDGE / EXPERIENCE / ABILITIES

Required :

Strong communication skills

Ability to obtain RSS Certification

Desired :

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

ASE Certification

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package :

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions Starting Day One

Team Member Health / Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations : Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

Last updated : 2024-04-04

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$62k-89k (estimate)

POST DATE

04/02/2024

EXPIRATION DATE

04/11/2024

WEBSITE

countycourt.com

HEADQUARTERS

Houston, TX

SIZE

<25

INDUSTRY

Retail

Show more

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The job skills required for Retail Service Specialist include Merchandising, Customer Service, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Retail Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retail Service Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Retail Service Specialist positions, which can be used as a reference in future career path planning. As a Retail Service Specialist, it can be promoted into senior positions as a Retail Store Operations Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail Service Specialist. You can explore the career advancement for a Retail Service Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Retail Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Retail Service Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Retail Service Specialist job description and responsibilities

Provide day-to-day sales support and customer service at a variety of shops.

04/09/2022: Lowell, MA

Takes note of any discrepancies or missing stock.

02/24/2022: Santa Barbara, CA

Process returns and exchanges according to store policy.

02/22/2022: San Jose, CA

Ensure cleanliness and maintenance of product area as per retailer specifications.

01/23/2022: Pocatello, ID

Strategize to enhance customer service, drive store sales and enhance profitability.

02/25/2022: Concord, NH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Retail Service Specialist jobs

Have at least a high school diploma or GED.

02/17/2022: Champaign, IL

Bachelor's degree in marketing or related field preferred.

04/07/2022: Amarillo, TX

Pursue a professional certification.

02/23/2022: Pascagoula, MS

Having a previous customer service experience would be an advantage.

03/22/2022: Moline, IL

Proven work experience as a Retail Sales Representative, Sales Associate or similar role.

03/01/2022: Orange, CA

Step 3: View the best colleges and universities for Retail Service Specialist.

College of the Atlantic
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