NVISION Eye Centers, a prominent provider of ophthalmic physician services, is seeking a dynamic and seasoned professional to join our team. Headquartered in Aliso Viejo, California, NVISION operates over 90 ophthalmology practice locations, including 11 ambulatory surgery centers (ASCs). Renowned for our innovative approach to ophthalmology, we are committed to putting patients first, employing cutting-edge technology, and engaging the most skilled and experienced surgeons in the industry.

This position is responsible for coordinating, measuring and driving patient experience best practices across the organization. This role will work in collaboration with and report to the Director of Patient Experience and Training. Patient experience is a cornerstone of Nvisions market presence and plays a critical role in fostering alumni leads to our clinics. This full-time role will be an integral part of the Growth Team.

We are seeking a highly skilled and experienced LASIK and Cataract Trainer to join our team. As a Trainer, you will be responsible for providing comprehensive training and education to patient counselors, optometrists, technicians on the latest techniques and advancements in LASIK and cataract surgeries. This position requires frequent travel to our various locations to conduct training sessions and workshops.

• Develop and deliver training programs on LASIK and cataract, including consult conversion rate, pre-operative evaluations, post-operative care, surgery kept rate and patient management.
• Conduct hands-on training sessions, workshops, and seminars for Patient Counselors to enhance their knowledge and skills in performing LASIK and cataract surgeries.
• Collaborate with various departments including the marketing team to develop training materials, presentations, and educational resources.
• Stay updated with the latest advancements and research in LASIK and cataract surgeries to ensure the training content is current and relevant.
• Evaluate the effectiveness of training programs through assessments and feedback from participants.
• Collaborate with the sales team to identify potential training opportunities and contribute to business development efforts.
• Maintain a presence in newly acquired location(s) alongside Executive Director and integration team members post acquisition working with the clinical staff to implement new processes.

• Bachelor's degree or Minimum 4 years of experience in Ophthalmology.

• Proven knowledge in evaluating clinical flow and technician skill.
• Strong organization, EQ and communication skills required to effectively work with senior leadership, clinic staff and surgeons to bring positive change.
• Depending on the pace of new acquisitions, this role may be working with multiple clinics simultaneously, each at various stages of implementation.
• Must be able and willing to travel 50% or more overnight.
• Excellent interpersonal communication skills.
• Organized, efficient and excellent at time and priority management.
• High energy and resiliency.
• Collaborative and team oriented.
• A knack for troubleshooting and solving problems.
• Self-motivated and can work with minimal supervision.