FUNCTION. Ticket Scanners are responsible for assisting guests at entertainment events by performing duties such as scanning tickets and passes. Ushers are responsible for guiding guests to their assigned seating areas in the venue. RESPONSIBILITIES. Greet and welcome guests to the event with an upbeat and positive attitude. Collect, scan, and verify the guest’s admission ticket or pass. Verify seating assignment as shown on ticket and walk guest...
FUNCTION. Greet guests and take orders at the counter performing all cash and credit card transactions. Serve and deliver prepared orders, including alcoholic beverages. RESPONSIBILITIES. Greet guests in a prompt, friendly, courteous, and professional manner. Take guests food and drink orders in a timely manner. Process all transactions prior to the guest leaving the counter. Clean and clear tables as needed. Deliver prepared orders and drinks, a...
FUNCTION. Responsible for preparing coffee and specialty drinks with a comprehensive understanding of coffee blends, quality, and variety according to Starbucks and the Nugget’s procedures. RESPONSIBILITIES. Ability to recite recipes from memory and flawlessly prepare beverages. Responsible for welcoming each guest in an upbeat, positive, and professional manner. Upsell food items in accordance with restaurant standards. Knowledge of standard kit...
FUNCTION. Responsible for providing outstanding customer service during all events, achieving customer satisfaction and accurate accounting of all transactions, including inventory. Must be available to work evenings and weekends. RESPONSIBILITIES. Responsible for setting up and breaking down your assigned beverage location each event. Ability to work in a fast-paced work environment, mixing and pouring various alcoholic and nonalcoholic beverage...
FUNCTION. Responsible for providing security and crowd control services at various events such as concerts, festivals, conferences, and conventions. RESPONSIBILITIES. Ensure the safety and security of event attendees, staff, and performers. Patrol the event venue to identify and address security concerns. Monitor and control entry and exit points to ensure only authorized personnel have access to restricted areas. Provide directions and answer qu...
FUNCTION. Assist the Bell / Valet by expediting guest luggage and automobile service. This position does not drive guest or company vehicles. RESPONSIBILITIES. Greet each guest with a smile, and eye contact, using the guest’s name if known. Issue and receive guests claim check for luggage. Retrieve luggage for the guests. Organize guest luggage and ensure bellman or valet person arrives to assist guest in a timely manner. Receive guest claim chec...
FUNCTION. Responsible for answering incoming calls to the housekeeping department, logging information received regarding problems/situations which require prompt attention to guest’s service requests. RESPONSIBILITIES. Coordinate with the hotel front desk regarding early check-outs and stay-over hotel guests. Update the housekeeping supervisors as to the available-dirty and vacant rooms that need to be cleaned. Ensure daily staffing levels are a...
FUNCTION. Responsible for the cleaning of hotel guest rooms and suites according to the high standards of the Nugget Casino Resort. RESPONSIBILITIES. Change linens, and remake beds according to housekeeping standards. Clean all rooms assigned to you during your shift, usually a minimum of 16 rooms in total. Using company provided cleaning products clean bathrooms including, scrubbing tubs, toilets, sinks, counter tops and mopping floors. Remove s...
FUNCTION. As the first point of contact for guests arriving to the Nugget, the valet attendant sets the stage for guest experience, warmly greeting each guest arriving in the valet parking area, assisting with luggage, and anticipating the guests needs. RESPONSIBILITIES. Warmly greet all arriving guests at the valet entrance while providing courteous, efficient, and enthusiastic valet parking services. Accommodate guests requiring special assista...
FUNCTION. Responsible for maintaining a positive working relationship and open communications with internal and external guests while performing the daily functions of the hotel front office. RESPONSIBILITIES. Ability to handle heavy phone calls to the front desk consisting of billing questions and guest inquires in a timely manner to the guest’s satisfaction. Assist agents by being available to answer and train on the questions and issues that m...
FUNCTION. Responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. RESPONSIBILITIES. Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs. Partner with Housekeeping and other related depart...
FUNCTION. Deal the game of blackjack, craps, roulette, and other table games in accordance with established departmental policies and procedures. RESPONSIBILITIES. Maintain a positive, professional, and congenial attitude with guests and Nugget team members. Deal assigned games in accordance with all current Table Games policies and procedures. Maintain personal appearance and uniform in accordance with company policies. Capable of standing in on...
