Nucar Chevrolet of Lowell is looking for career oriented Service Advisors to join our growing and busy team! The goal of this position is to efficiently and professionally assist our customers with all of their service needs. Building loyalty and trust, creating an amazing guest experience, and maintain an industry leading customer satisfaction index. We offer a very competitive compensation package for all experience levels. We are here to train the right candidate and give them the opportunity to succeed! Great hours and 5 day work week available! A positive, friendly attitude and team player with great customer service skills necessary! If you enjoy interacting with people, this job is for you!
Job Description:
We are looking for a personable service advisor to act as the liaison between our customers and service technicians.
The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, conducting inspections.
The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.
To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills.
We Offer:
State of the art equipment
Extensive Factory Product Training
Medical, Dental, and Vision Benefits
Company Paid Life Insurance
401K with Company Contribution
Paid Training
Employee Discounts
Career Advancement Opportunities
Work Life Balance
Qualifications:
Working knowledge and experience of automotive products, repairs and parts
Strong communication skills and the ability to translate customer needs to workable technician orders
Basic knowledge of computer programs including word processing and database tools
Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
Exceptional customer service skills based on experience
Basic mathematics skills to prepare and process bills and customer payment
Ability to Achieve Targeted Goals
High School Diploma or Equivalent
Must have a Valid Driver's License