Responsibilities

• Responsible for scheduling new and follow-up patient visits according to practice guidelines.
• Responsible for entering instructions needed for scheduling in an electronic medical record.
• Inform patients of the information they are required to provide prior to patient visit including referral/authorization information, insurance information, medical history.
• Inform patients that co-payment and deductibles are collected at the time of service.
• Answering the phone, returning calls from the scheduling queue, replying to emails from the patient in a prompt timeframe.
• Prioritizing urgent appointments over non-urgent appointments, following the physician preferences.
• Updating records, databases, and calendars after appointment have been scheduled.
• Performs miscellaneous job-related duties as assigned.

Required Skills, Knowledge, and Abilities

• Excellent communication skills to convey important information over the phone.
• Professionalism to communicate in a polite, courteous, and professional manner.
• Experience with practice management scheduling software and multi-line telephone systems.
• Ability to accurately input data into computer software.
• Basic knowledge of health care medical terminology.
• Must be a self-started with a positive, service-oriented attitude.
• Basic understanding of insurance referral and authorization requirements.
• Excellent computer skills.

Education

High school diploma or GED

Experience

A minimum of two years of directly related experience as a scheduler in a medical setting.

Preferred experience with scheduling software and experience in communicating over the phone.