Job Description

The Director of Clinical Effectiveness and Quality is responsible for the overall accreditation and quality program at the Norton Healthcare facility being supported. This position manages the following departments Quality Resource Management, Infection Control, Medical Staff Office function, and Ostomy Nurse. This position is a key leader in Norton Healthcare’s Improvement Network and will continually seek to add value to the care provided to our patients through outcomes, safety, and service at the lowest possible cost. While this role is facility based, as part of the Improvement Network, the Director of Clinical Effectiveness and Quality will collaborate and work closely with other key leadership including those in Service Excellence, Care Management, and Clinical Effectiveness and Quality. This position is accountable to driving and sustaining performance excellence across the system through standardized process improvement strategies and best practice methodologies.

Key Accountabilities:

• Management of financial resources to meet or exceed the expected budget expectations.
• Create and maintain a customer focused environment in which department strives to meet the needs of our customers, where any issues or concerns are addressed within 24 hrs.
• Overall administrative and clinical direction and management of departments by facilitating the development and delivery of quality service by evaluating and coordinating the services provided.

Norton Healthcare is committed to establishing health equity in every neighborhood, and Norton West Louisville Hospital is an example of that commitment put into action. Opening November of 2024, this state-of-the-art facility is being built at 850 South 28th Street and will offer comprehensive services, including a 24-hour emergency department, inpatient care, operating rooms and imaging technology. It will serve both adults and children. It’s designed with the voice of the community in mind, and will change health care for generations to come.

Required:

• Three years of experience in quality management
• Bachelor Degree in Nursing
• Registered Nurse Licensure (KY)

Desired:

• Master Degree
• Certified Professional in Healthcare Quality

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