Director of Operations

Department: Operations

Reports To: Chief Operations Officer

Date Prepared: 16 December 2023

Department Description

Position Summary

The fit-flavors Director of Operations holds a pivotal role overseeing all aspects of production and store operations, including processes, performance, and staff, in accordance with the fit-flavors Disciplined Operations Framework.

In this capacity, the Director of Operations is accountable for attaining operational excellence. This entails the achievement of all operational targets, the proactive implementation of asset maintenance and reliability measures, vigilant oversight of quality control, ensuring an exceptional customer experience, and employing a problem-solving approach that eradicates problems at their root.

Recognized as a leader in continuous improvement and innovation, the Director of Operations identifies areas for improvement, resolves bottlenecks, and actively pursues opportunities to enhance profitability through operational excellence.

Within the fit-flavors Disciplined Operations Framework, the Director of Operations takes full ownership of the core elements "Asset Care" and "Operate," while working collaboratively with the Chief Operations Officer (COO) on matters pertaining to the core elements of "Management Systems" and "Organization and Talent."

Education & Experience

Required: Bachelor’s Degree or higher in Engineering or a related technical field

Required: Six (6) or more years of experience leading manufacturing processes, including work processes, operations excellence, maintenance, reliability, and continuous improvement

Required: Four (4) or more years of experience managing teams

Preferred: Three (3) or more years of experience in sales or customer support

Experience driving talent development initiatives

Strong leadership and follow through

Detail-oriented

Proven record of innovation and forward-thinking

Desire and willingness to develop professionally

Strong interpersonal and communication skills

Background and/or interest in health/nutrition industry

Schedule

Full-Time; 45 hours per week

Monday - Friday; 7 AM - 4 PM

PHYSICAL REQUIREMENTS:

• Physical ability to stand for long periods of time

• Ability to diligently work on a computer for long periods of time

• Ability to tolerate cooler environment (40 degree walk-in cooler)

• Ability to reach with arms, bend, squat, kneel unassisted and use hands, and lift 25 lb cases of food

Key Result Areas & Responsibilities

Oversee Operations in Alignment with the Disciplined Operations Framework

• Ensure all operations are functioning within the defined operating envelope

• Ensure all operations meet defined standards and all standard operating procedures are followed

• Monitor, account for, and prevent loss to improve efficiency and maximize profit margin

• Solve simple and complex operations problems with the proper sense of urgency, putting an emphasis on root cause corrective action

• Seek opportunities to optimize and automate operations in order to establish control and mitigate avoidable human errors.

• Maintain the standard for housekeeping and cleanliness across all operations

• Must be flexible and willing to support your team in working through and resolving critical asset reliability issues across all production schedules

Asset Care

• Plan, schedule, and execute asset maintenance work processes

• Proactively manage and maintain critical asset reliability practices (precision, lube, mechanical integrity, electrical)

• Own the operations continuity plan, ensuring that asset strategy considers clear paths for major equipment outages

• Ensure optimal equipment utilization and conduct periodic assessments of equipment usage and efficiency

Manage, Audit, and Maintain All Operations Standards

• Create, implement, and regularly audit/update all operations standards

• Hold all leads accountable to creating and revising standards as needed

• Ensure all operations staff adheres to all department standards

Manage and Implement Continuous Improvement Projects

• Evaluate & report on key performance metrics impacting performance

• Maintain accurate spreadsheets to track important department data

• Lead the on-time delivery of continuous improvement department projects

• Proactively communicate changes that result from continuous improvement to necessary department staff / company

Monitor the Department Impact on Profit Margins

• Evaluate & report on key performance metrics impacting profit margin

• Ensure fiscally responsible staffing department-wide

• Ensure fiscally responsible spending department-wide

• Own relationships, pricing, and contracts with all department vendors

Efficiently Staff Department

• Ensure department is staffed according to the staff labor plan

• Work with COO to audit and improve the staff labor plan

• Proactively communicate staffing needs with HR

• Ensure all department hiring managers are adequately trained on the recruiting process

• Schedule shifts for direct reports; oversee the schedule of all department staff

Manage Department Staff

• Manage, audit, and maintain all department training

• Ensure all department staff are properly trained

• Hold all department leads accountable to the execution of their job duties, projects, and business-aligned goals

• Proactively identify opportunities to better resource department staff in achieving their job duties, projects, and business-aligned goals

• Manage company-wide processes within the department like reviews, disciplinary action, and conflict resolution

BENEFITS PACKAGE

Health Insurance

Dental Insurance

Vision insurance

401K (with 4% company match)

Paid time off

Paid holidays

Additional benefit programs (ex: free group workout/training services)

50% discount off meals and 30% discount off meals for immediate family members

1 free meal each day when working

Family environment

Opportunities to grow professionally in a fast-growing local business

Licenses, Certifications & training

ServSafe

Upon hiring: Read Owning the Wait by Jillian Tedesco

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.