Company DescriptionAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?Job DescriptionThe Application Analyst reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.Responsibilities:Support and maintain assigned services and systemsWorks with team to monitor, analyze and plan upgradesMonitors the production issue queue and resolves issues while maintaining our Customer Service Level AgreementsExecutes project tasks as assignedAdheres to and enhances quality assurance standards, systems development and delivery methodologiesContributes to ongoing process to integrate end users requests with software functionalityAnalyzes and provides recommendations relating to application build and functionality of systems to ensure reliability for current and / or future useDemonstrates diagnostic skills and expertise to assist with problem determination and solution across the assigned NMHC distributed system IS environmentParticipates in on call rotationContributes to the maintenance of application/technical documentation and architecture diagramsGeneral SkillsDemonstrates proficient competence for assigned services and systems while grasping the integration and interaction of all supported services and systemsAnalyzes business requirements, recommends system changes, writes technical specifications, develops code and implements systems and system changes to address changing application requirementsContributes to analysis and recommendations relating to performance and/or capacity of systems to ensure reliability for current and/or future useAnalyzes production problems and identifies solutions/changes wherever necessary. Works with customers, application vendors, and other IS resources to secure necessary changesDemonstrates ability to facilitate meetings and document notesUnderstands and properly utilizes escalation paths and proceduresCustomer ServiceResponds thoroughly and promptly to customer needs and meet Service Level Agreements as defined in conjunction with our customers. Manages customer relationships and follows issues through to closure. Includes all aspects of customers (NMHC technology users, IS team members, end-users, etc.)Actively participates and communicates with the project and support teams. Prepares and delivers effective support by seeking a thorough understanding of the teams goals and objectivesUnderstands the business and clinical processes at NMHC and the operational environments of assigned customersCommunication SkillsCommunicates clearly, responsively, and purposely with customers and team membersDevelops relationships with users and other IS team members to enhance the timeliness and effectiveness of IS solutionsPlanningAssists with projects in the planning, design, development, testing, and implementation of application software code. This could include preparing time estimates for project activities and helping develop project timelines, monitoring performance, and reporting progress toward project milestonesAbility to prioritize and manage multiple work efforts simultaneouslyContributes to identification and implementation of NMHC best practice standardsPersonal and Staff DevelopmentSeeks to improve talents and skills consistent with overall IS directionProvides mentoring and acts as a resource for Application Support Analyst and Associate Analyst, as well as members of the application teamsProvides feedback for internal process improvement initiatives within team's toolsets and workflowsTeamworkFocuses on IS team success and promotes collaborative efforts with othersShifts among different support and project roles as required by situationAdapts well to rapid change and multiple prioritiesAA/EOEQualificationsRequired: 2-5 years of experience in core disciplinePreferred: Bachelor's degreeAdditional InformationNorthwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.