Job Summary:
The Office Manager is the liaison between the physicians, office staff, and Northern Ohio Medical Specialists (NOMS) Administration. This individual is responsible for the administration and application of all Northern Ohio Medical Specialists policies, procedures, and protocols. The Office Manager is responsible for the application of and contribution to the goals and objectives of Northern Ohio Medical Specialists. This individual works with the physicians to ensure the smooth operation of the office including the directing, planning, and coordinating of all clerical and administrative office activities.
Essential Functions:

1. Supervises clinical / clerical staff and office Supervisor / Manager.
2. Manages multiple Physician's offices.
3. Develops positive working relationships and establishes a foundation for trust and credibility with physicians and staff.
4. Oversees and manages all daily office operations.
5. Ensures physician and employee compliance with all federal and state regulatory agencies governing healthcare delivery.
6. Ensures compliance with NOMS corporate policies and procedures, including deadlines for submitting time sensitive materials.
7. Develops and implements short- and long-term work plans and objectives for clerical functions. Maintains monthly meeting schedules and agendas with physicians and office staff.
8. Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary. Ensures that office is staffed appropriately.
9. Establishes deadlines for work assignment and completion. Monitors work status and progress.
10. Identifies, analyzes, and resolves workflow problems.

Competencies:

1. Knowledge of organizational policies, procedures, and systems.
2. Knowledge of medical office procedures.
3. Knowledge of computer systems and applications.
4. Knowledge of rules and procedures of the Centers for Medicare and Medicaid Services (CMS), and various insurance payers.
5. Knowledge of medical practices, terminology, and reimbursement policies.
6. Knowledge of ICD-10 and CPT coding.
7. Knowledge of OSHA and HIPAA Compliance

Education and Work Experience:

1. Bachelor's Degree with a business or clinical concentration preferred.
2. 10 years experience with Primary Care and/or Family Medicine.
3. Minimum of three to five years supervisory experience, supervising five or more employees, in a clinical setting required.
4. Epic experience preferred but not required.

Environmental/Working Conditions:
Office setting, well-ventilated and well lighted. Work involves frequent telephone contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive.
Physical/Mental Demands :
Normal office environment. Work is typically performed at a desk or table requiring the use of standard office equipment. Intermittent sitting, standing and stooping. May view computer screen for long periods of time. Work may be stressful at times. Interaction with others is constant and interruptive.
OTHER DUTIES: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.