Job Summary:
NOMS Healthcare is seeking to hire a Clinical Super User (Youngstown, Boardman, Austintown, Poland, Warren) who is passionate about providing quality healthcare to our patients while gaining clinical experience in multiple specialties. The Clinical Super User is responsible for assisting physicians with patient care, chart management, scheduling appointments and assisting with in office procedures; other duties may include back office ACO and IT tasks. The Clinical Super User will be the lead Super User in their county and will travel to area offices to assist with daily clinical functions. This position would require travel to offices in Youngstown and Warren. EPIC experience required.
Essential Functions:

1. Complies with all HIPAA and OSHA regulations and policies.
2. Assists in area offices that need additional clinical assistances and support.
3. Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physicians/nurses with various procedures; charting; relaying instructions to patients/families; answering calls and providing pertinent information.
4. Fulfills clerical responsibilities as assigned which may include: sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics; managing charts to ensure information completed and filed appropriately.
5. Fulfills environmental responsibilities as assigned which may include: setting up instruments and equipment according to department protocol; cleaning exam/procedure rooms, instruments and equipment between patient visits to maintain infection control; cleaning sterilizer according to scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies; restocking exam/procedure rooms.
6. Fulfills organizational responsibilities as assigned which may include: respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisors quickly.
7. Maintains excellent autonomy over the position and daily duties that coincide with patient care.
8. Other duties as assigned.

Competencies:

1. Knowledge of clinical principles and protocols.
2. Knowledge of information that must be conveyed to patients and families.
3. Skill in performing tasks appropriately.
4. Skill in critical thinking and decisive judgment.
5. Skill intact and diplomacy in interpersonal interactions.
6. Skill in understanding of patient education needs by effectively sharing information with patients and families.
7. Skill in identifying equipment problems and correcting or notifying supervisor.
8. Ability to adapt to new different office environments.
9. Ability to be flexible with daily schedule changes.
10. Ability to learn and retain information regarding patient care procedures.
11. Ability to communicate clearly.
12. Ability to project a pleasant and professional image.
13. Ability to plan, prioritize and complete delegated tasks.
14. Ability to demonstrate compassion and caring in dealing with others.
15. Ability to apply written instructions and standardized work practices.
16. Ability to establish and maintain effective relationships with physicians, co-workers, patients and patients' families.

Education and Work Experience:

1. Graduate of Medical Assisting Program or Accredited Nursing School preferred.
2. Minimum of two years work experience in public contact job, preferably medical office environment.
3. One year experience with being a clinical lead.
4. Possible bonus opportunities available throughout employment.

Certificates and Licenses Required:

1. Maintains CPR certification
2. Certified or Registered Medical Assistant Certification or License Practice Nurse (CMA, NRCMA, RMA or LPN) Required.

Environmental/Working Conditions:
Office setting, well-ventilated and well lighted. Work involves frequent telephone contact with staff. Work may be stressful at times. Interaction with others is constant and interruptive.
Physical/Mental Demands :
Normal office environment. Work is typically performed at a desk or table requiring the use of standard office equipment. Intermittent sitting, standing and stooping. May view computer screen for long periods of time. Work may be stressful at times. Interaction with others is constant and interruptive. Position will require travel to various offices.
OTHER DUTIES: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
NOMS is an equal opportunity employer committed to high standards of business conducted and civic responsibility. This includes our policy of offering fair and equal opportunities to every employee or applicant for employment regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation) age, national origin, disability or genetic information, or status as a Vietnam-Era or special disabled veteran, or any other protected classes, in accordance with applicable law.
NHNPIJ