JOB PURPOSE As a Customer Business Analyst on the Core Technology Product Team, you will leverage your experience in Carrier Sales to create smart tech solutions that solve our brokers’ biggest pain points, making them more efficient and effective. This is an opportunity to have an influential role in defining the future technologies developed for our carrier sales reps and carriers. ESSENTIAL DUTIES AND RESPONSIBILITIES Collaborate as liaison between Customer Sales / Operations and technology teams, serving as a trusted partner across all levels of leadership Review Software Enhancement Requests, work with requestors to define requirements Assist in developing creative solutions to improve carrier reps’ workflows and experiences by documenting processes, writing business and functional requirements Conduct Quality Assurance (QA) and User Acceptance Testing (UAT) to ensure that requirements have been met successfully Establish and maintain knowledge of market trends, carrier insights, and emerging technologies Assist in product strategy, vision, and roadmap definition JOB REQUIREMENTS Bachelor’s Degree required, preferably in a major related to Business or Technology Minimum of 6 months experience in Customer Sales or Operations KNOWLEDGE, SKILLS AND ABILITIES Passion for creative problem solving, collaboration, and technology Excellent oral and written communication skills Adaptability, able to work effectively through uncertainly Strong prioritization and time management skills Self-managed and motivated Detail oriented and organized **MAY PERFORM OTHER DUTIES AS ASSIGNED** WORK ENVIRONMENT Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL EFFORT Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. EEOC/ADA STATEMENT: We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce. As a Top 10 U.S. Third-Party Logistics Company, Transportation Insight Holding Company is dedicated to empowering shippers and carriers through simple, insightful, reliable solutions powered by our people and technology. We serve over 10,000 customers from Fortune 100 companies to small to medium-sized brands. With over 1,800 employees across 22 locations, we keep the economy moving.