Summary

Under minimal direction, works with IT Manager for overall responsibility of the management, operations, and monitoring of the local area network systems, associated servers, network switching/routing infrastructure, network integrated support systems, applications, and associated equipment. Provides network project solutions, connectivity, and user support for both the network and microcomputer hardware.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Administers and manages all servers, switching/routing infrastructure, and equipment in the data center.

· Installs patches, fixes, and updates to software from various venders and companies.

· Installs and configures all hardware components necessary for the daily ongoing management of the data center related peripherals.

· Ensures systems resources are available and appropriately used by all users. Ensures network services and connectivity are available to all appropriate users.

· Monitors network storage and usage requirements and reports resources or storage issues to manager.

· Manages and maintains disk/tape backup system for all network devices in the data center.

· Recommends application and network solutions to the manager.

· Manages all aspects of user profiles including security, access, remote access, network resource access, e-mail access, and internet access.

· Handles network related issues and helps to support specific functional applications (QA, Engineering, Maintenance, etc.) of the business operation.

· Design, install, configure, and troubleshoot systems as directed.

· Proactively, systematically, and assertively address issues as they arise.

· Coordinate with staff at various levels within the Company and with vendors and consultants as directed.

· Serve as a Help Desk resource as needed for resolving system issue, network issue, both during and after hours.

· Installs computer equipment and related peripherals.

· Loads specified software packages such as operating systems, office automation, or functional specific applications as directed.

· Review system functions to verify correct system operation.

· Responds to client inquiries concerning systems operation and diagnoses system hardware/software as well as operator problems. Troubleshoots systemic microcomputer events and issues.

· Recommends or performs remedial actions to correct systemic or computer-related problems.

· Replaces and repairs defective computer equipment throughout the facility as directed.

· Provides project status and completion information to manager. This is accomplished via system, voicemail, e-mail, or in person.

· Provide after hours On-Call support and project work as directed.

· Assists in design and implementation of Information Security Standards and IT Controls.

· Other duties within the department as assigned.

· Light travel as needed.

Other & Miscellaneous

· Seeks constant improvement, more efficient and less expensive ways and means in work processes.

· Ability to perform all other duties as assigned by management or determined as necessary to meet company goals and objectives.

· Observes and supports all Safety/Security Policies and Procedures

· Involved in and supports Employee Development Teams, Safety Programs, Incentive Programs and Environmental Programs.

· Works with and supports all Nitto, Inc. departments to meet the goals and objectives of the company.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions.

Job Knowledge - Requires minimal supervision.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degrees in Computer Science or Equivalent related experience and/or training

RELEVANT EXPERIENCE

• Experience with Microsoft products (Windows Server 2008-2019, O365, SQL) MCSE preferred
• Security/ Virus Management (McAfee, Cybereason)
• Active Directory Management (users, objects, devices, GPO, scripts)
• Experience working in a multi domain environment
• Solid understanding of networking principles, subnetting, and the OSI model.
• Wireless Technologies (Meraki preferred)
• Strong network experience including DNS, DHCP and TCP/IP
• Excellent troubleshooting and documentation skills
• Excellent written and verbal communications skills

Language Skills

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: From $52,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Jasper, AL 35501: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer service (Preferred)

Work Location: In person