Nippon Paint Automotive Americas Inc. (NPAA) offers employees a generous earned bonus structure including monthly hourly attendance bonuses, merit increases and a annual bonus incentive plan. Employees receive 11 paid holidays per year, earn paid time off, can enroll in comprehensive health and welfare plans and a 401K plan with an exceptional company match. We provide employee recognition programs, tuition reimbursement and much more. When you join our team, you are part of our NPAA family. We hold several events throughout the year for our employees to show our appreciation for their hard work and dedication. Come join a great team!

POSITION RESPONSIBILITIES:

• Coordinate and communicate day to day operations and projects with customer base and appropriate Lansing personnel via maintaining action register. Attending regular technical project meetings with customer base
• Tracks and communicates inventory levels with the FTS Specialist/Technical Account Manager and Sales representatives for effective stock management
• Assist in generating all reports, data, presentations and documentation on projects and issues pertinent to the account as necessary in an effective and timely manner. Update Action Registers and chair internal meetings as required.
• Maintain Line Audit and Trial Form documentation.
• Complete necessary reports to effectively track NPAA performance at account (action registers, quality, KHB document, and monthly reports). Facilitate internal team meetings for action register and other project reviews.
• Assist Account Manager in accurate forecasting of materials.
• Monitor and track NPAA’s on-line performance, incoming quality for processing color and appearance criteria.
• Perform QC tests on NPAA materials on site as required.
• Complete material adjustments (solvents, pigment dispersions and additives) for optimum processing and color quality.
• Contribute to developing customer application line correlations and assist Lansing group in formula optimization.
• Track and document process and/or robot program changes. Recommend process and/or robot program changes for product performance improvement
• Coordinate and monitor sample submissions and production trials.
• Enter Customer Complaint and RGA requirements with sales and account manager.
• Monitor customer production runs and communicate customers’ performance requirements within account.
• Recommend process and/or robot program changes for product performance improvement
• Document customer line process to maintain correlation, determine root causes as needed, and assist in determining preventive actions.
• Coordinate sample submissions and production trials
• Participate in facility continuous improvement activity programs

EDUCATION, EXPERIENCE, AND/OR CERTIFICATION

• Minimum of 3 years of customer based technical experience in coatings industry (2 year degree preferred)
• Computer and software skills
• Communication skills (report writing and data interpretation)
• Good organizational skills (data collection / graphing)
• Interpersonal skills
• Strong customer focus and relationship building skills
• Good problem solving skills
• Be able to work with 2 component coatings and isocyanates
• Time management skills. Ability to wear a respirator/all necessary PPE – including being clean shaven for respirator use

COMMUNICATION SKILLS

• Strong communication and interpersonal skills
• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure appropriate flow of information.
• Ability to effectively present information and respond to inquiries, and/or complaints
• Displays courtesy, tact and respect when dealing with others.

OTHER SKILLS AND ABILITIES

• Maintains appropriate confidentiality
• Ability to meet strict deadlines
• Ability to manage multiple projects simultaneously to successful completion
• Ability to work independently with minimal supervision
• Promotes a harassment-free environment
• Establishes and maintains effective working relationships; demonstrates a commitment to teamwork
• Maintains a strong attention to detail
• Developed computer skills in Excel, Word and other office programs
• Manufacturing industry experience preferred
• Ability to identify and define problems, collect and analyzes data, establish facts, and draw valid conclusions.
• Ability to work in a fast-paced and dynamic environment

Nippon Paint Automotive Americas Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.