At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employes feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

The Digital Banking Operations Assistant provides operational support to bank personnel and customers primarily in deposit application systems related to electronic payments, i.e., Retail Online Banking, Small Business Online Banking and any ancillary services. Includes data entry and research as well as creative problem solving.

As a Digital Banking Operations Assistant, you will:

• Provide operational support to internal customers in deposit system applications including maintaining accurate product, service, and account data on core processing systems.
• Process and provide operational support for daily electronic transactions and products including Retail Online Banking, Small Business Online Banking and the ancillary services.
• Provide necessary reporting to bank management.
• Review daily reports to identify and correct possible errors or omission issues.
• Identify and suggest process improvements for daily tasks and department functions.
• Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of Nicolet.
• Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
• Performs all other duties as assigned.

Qualifications

• High School diploma or equivalent required
• 2 years administrative and/or accounting experience required
• 2 years banking electronic payment processing experience preferred

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.

Equal Opportunity Employer/Veterans/Disabled