At Viva Mas Medical Centers, we are guided by the saying The Hands that Care for You. We are growing and are looking for great people to join our mission!

En los Centros Mdicos Viva Ms, nos guiamos por el lema Las manos que te cuidan. Estamos creciendo y buscamos personas buena para unirse a nuestra mission!

We currently have an opportunity for a Call Center Representative for our Corporate office.

Primary Responsibilities:

Handles inbound and outbound calls in a professional, courteous, and timely manner.

Assist patients by scheduling, canceling and/or confirming medical provider appointments and Transportation (if applicable).

Addresses callers needs which may include resolving issues and educating caller.

Provides excellent service to our callers that consistently exceeding expectations.

Escalates unresolved issues to the respective Management team.

Meets established Departmental Metrics (Qualitative and Quantitative).

Takes messages for Providers and/or respective Medical Center personnel and documents message/Callers request via Nextgen and/or e-mail.

Participate in Staff and Educational Meetings.

Other duties as assigned.

Qualifications/Experience:

• Fluent in English and Spanish.
• High School Diploma or equivalent.
• One year of customer service or customer relations experience.
• Excellent verbal and written communication skills.
• Ability to work effectively independently and in a team environment.
• Must be patient with working with an elderly population.

• Schedule: Monday to Friday; 8-hour shift; flexible schedule
• Work Location: Viva Mas Corporate - Doral
• Benefits: Medical, Dental, Vision, Personal Time Off, Paid Holidays

Viva Mas Medical Centers is an equal opportunity employer, embracing inclusiveness for all people in our workplace and in the communities we serve.