Patient Access Lead - Children's Hospital New Orleans page is loaded Patient Access Lead - Children's Hospital New Orleans Apply locations Children's Hospital New Orleans time type Full time posted on Posted 7 Days Ago job requisition id JR0014263 Your job is more than a job.Your EverydayCompletes the patient scheduling, registration and/or admissions process:Greets patients, guests and family members.Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness.Analyzes current patient information to determine if an account already exists so as not to duplicate recordsCreates an account for all patients who call for services or who present for services, including walk-in, non-scheduled, and emergency services according to the registration policy.Registers patients by entering accurate demographic, financial class, insurance information; revises systems immediately as errors are recognized.Activates scheduled accounts that have been set-up for the patient according to the registration policyAccurately and timely resolves work queue errorsEnsures all required forms are completed and other paperwork/documents are gathered and accurate:Requests and documents patient demographic, insurance, guarantor, MSP, and PCP/Referring Physician information and validates against current systemEnsures patient/guarantor sign all applicable documentation, such as consents and financial assistance loan applicationScans ID, insurance cards, orders, authorization information, etc. to patients account once the information is validated for accuracyPerforms financial analysis of each case and informs patient of financial responsibility. Balances cash drawer daily and prepares cash log at the end of the shift.:Informs patient/guarantor of liability due, including prior balances and estimates for scheduled serviceAttempts to collect paymentRefers to financial counseling as neededMaximizes point-of-service collection, meeting established registration collection goalsBalances cash drawer daily and accounts for shortages/overages/account posting errorsMakes debit/credit adjustments as necessary; forwards necessary backup documents to lead and/or general accounting for reviewMakes department copies and reports unreconciled monies/deposits to supervisorPrepares cash log at the end of the shift, ensuring accuracy and completeness of cash register itemsFollows hospital policy for depositsBalances cash drawer daily and accounts for shortages/overages/account posting errorsMakes debit/credit adjustments as necessary; forwards necessary backup documents to lead and/or general accounting for reviewMakes department copies and reports unreconciled monies/deposits to supervisorFollows facility cash drawerProvide excellent customer service to all patients, guests and family members and internal and external team members/customers:Promotes a customer centered experience by performing all functions in a warm and courteous manner to patients, family members, providers, and all visitors of the organization.Answers incoming calls and warm transfers calls to appropriate areas of department/clinic/hospital.Provides directions to applicable areas of interest whether over of the phone or in personSchedules and reschedules appointments for patients as neededKnowledgeable Superuser for all Patient Access duties in specified areas and Functional leader to the team:Completes special projects as assignedAssists in the on-boarding of new hires and the ongoing training of peersResolves escalated patient/account issuesParticipates in continuous process improvement initiativesProvides feedback to managers and supervisors on process improvement opportunitiesResponsible for staff movement/assignment to meet the patient/provider throughout demandCross-trains and cross-covers for personnel performing similar job functions both within and outside the departmentTimely completion of all required assignmentsCompletes and meets all job related facility specific or LCMC Health requirementsPerforms insurance verification tasks: running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframeCompletes messages for providers as needed using the In-Basket messaging system Ensures that all information contained in the message is accurate.Updates EMR with documentation to communicate any information related to the status of a patient accountThe Must-HavesMinimum:High School Diploma/ GED or 3 years of customer service or healthcare experienceWORK SHIFT:Days (United States of America) LCMC Health is a community.Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little come on in attitude is the foundation of LCMC Healths culture of everyday extraordinaryChildrens Hospital, at the heart of LCMC Healths incredible community of care, has been the go-to hospital for expert childrens health, wellness, and one-of-a-kind care in Louisiana and the Gulf Coast. Learn more about Childrens Hospitals 40 specialties and our national ranking by U.S. News & World Report as a Best Children's HospitalYour extrasDeliver healthcare with heart.Give people a reason to smile.Put a little love in your work.Be honest and real, but with compassion.Bring some lagniappe into everything you do.Forget one-size-fits-all, think one-of-a-kind care.See opportunities, not problems its all about perspective.Cheerlead ideas, differences, and each other.Love what makes you, you - because we doYou are welcome here.LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.Simple things make the difference.1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.About Us About LCMC Health One-of-a-kind care comes from one-of-a-kind people. At LCMC Health, our people are the magic ingredient that makes our care so extra-extraordinary. We are compassionate, driven, and dedicated to bringing a little something extra to healthcare and to the people of New Orleans and beyond.If youre the kind of person who believes that our community deserves the best and that healthcare needs a little more heart, we want you to be a part of our family. From medical roles to administrative positions, every person on our team plays a part in our mission: to provide health, care, and education beyond extraordinary. Lets make every day extraordinary, together.#J-18808-Ljbffr

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