New Earth Residential is committed to creating a better way to live in the multifamily real estate business. We are dedicated to delivering excellence in apartment living, designed as urban village communities that residents are proud to call home. New Earth Residential develops, redevelops, acquires, and manages apartment communities in the leading metropolitan areas in Arizona, California, Colorado, Indiana, Michigan, Missouri, Nevada, New Mexico, Tennessee, Texas, Utah, Washington, Wisconsin, and Wyoming. We are committing to growing our organization through attracting, developing, and retaining superior talent who emulate the New Earth Residential values.

As a Relocation Assistant, you can help make those dreams a reality! If you enjoy working with people and have a positive, friendly attitude come join us!

Knowledge / Skills / Ability:

· Professional phone skills 

· Highly organized 

· Excellent communication skills 

· Time management skills 

· Flexibility and patience

· Keen attention to detail

· Conversational and outgoing

General Summary of Associate Responsibility:

· To support and assist all aspects of the property rehab project, while reporting to and acting under the direction of the Community Manager and District Manager.

· Meet and work with development, property management, and resident services coordinator (if applicable) and other third-party supportive services staff to identify and coordinate services for households with special needs and ensure uninterrupted services and any other necessary services residents need during the relocation process.

· Maintain a spreadsheet that includes each household relocated, date relocated, location of the relocated unit, moving company that moved the resident, and date resident moved back to their unit.

· Provide ongoing status reports on relocation project processes.

· Monitor vendor (i.e., movers, cleaners, packing supply company, etc.) contract compliance.

· Respond to resident inquiries and be the primary contact for residents regarding relocation.

· Prepare and distribute written notices in preparation for upcoming resident relocations to affected households.

· Work closely with the PM, construction, and development team to coordinate and ensure all requirements are met prior to the start of construction work for each unit.

· Conduct advance planning with every household and provide additional support to special needs households (including elderly, disabled, and households with household maintenance issues).

· Inspect temporary units and completed units to ensure and document that decent, safe, and sanitary (DSS) requirements are satisfied, if requested.

· Notify residents of their move date and provide ongoing contact and support to ensure that they are prepared to move to their new temporary unit assignment.

· Help with arranging for moves, including packing/unpacking assistance for households desiring such assistance.

· Issue boxes to residents to prepare for moving

· Schedule, coordinate and supervise moves for residents undergoing temporary relocation

· Work with the General Contractor and Owner team to ensure moves occur on time with respect to the most current project schedule.

Preferred Education and Experience:

· A high school diploma or equivalent is required

· Customer Service background (preferred)

New Earth Residential offers a competitive compensation package including monthly and quarterly bonuses, health, vision, dental and life insurance.

I acknowledge that I can perform the essential functions listed above for this position without any accommodation.