Position : CSPC EHB Outsource Specialist II

Location : Tustin or Remote

Pay: $23/hr.

Position Summary: Customer Service based position. Contacting borrowers to obtain post Fund conditions.

Responsibilities: This position will primarily focus on escrow holdback agreements but will be expected to be able to do everything else customer service post-closing representatives can do. Outsource specialists will focus on obtaining bids, and contracting work out to clear appraisal and escrow holdback agreement requirements. CSPC Rep. IIs are responsible for document re-signs (Wet signatures, DocuSign, collateral re-signs, re-recording re-signs), and will also obtain more lower-level documentation like IDs/DLs, etc. Must be customer service oriented. Resolving customer service issues by providing incentives and escalating matters to legal or customer service corporate when needed. Will be using FedEx regularly, completing check request forms, daily and monthly reporting. This position will also handle the more escalated and complicated conditions. Level II must be able to order Final Inspections, help with EHB/Escrow repairs conditions, water tests/waterflow tests, termite inspections, mold inspections, engineer reports, income issues, Quality control and HUD audit conditions, and any other related condition that comes through the CSPC pipeline.

Qualifications: Mortgage background specifically customer service and post-closing background preferred.

Desired Education / Experience :

• High school Diploma.
• Experience with calling and emailing borrowers, obtaining post fund conditions, using Microsoft excel, Microsoft word, outlook etc.

Work Authorization : Must be able to verify identity and employment eligibility to work in the U.S.

Other Duties : This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

[EOE/M/F/D/V. Drug-free workplace.]