HEALING THE BODY AND MIND.

Founded fifteen (15) years ago, NeuroPsychiatric Hospitals is the largest hospital system in the nation providing care to patients with both neurological and medical needs. We are unique in that we serve a population which others have been previously been unable to, largely due the patients underlying medial issues. Our facilities maintain an inter-disciplinary focus using a multi-specialty approach for both neuropsychiatric and complex medical care issues. This proven approach provides unrivaled quality care for all of our patients. With nine current hospitals across Indiana, Arizona, and Texas, we are continuing our growth to ensure better access to our unique model of care.

NeuroPsychiatric Hospitals is looking for an Intake Controller for our growing department! The Intake Controller functions under general supervision and direction of the Director of Intake to plan, direct, and evaluate potential patients through a referral system, in accordance with established policy and philosophy. Works with Outreach Managers to assess the needs of patients in accordance with the Pre- Screening Evaluation Form and initiates, implements and evaluates individualized patients. Builds a positive relationship with are physicians, physician office staff and hospitals to markets our facilities and their services. Help to educate the area discharge planners, physicians and other appropriate referral sources for admissions into the facilities.

Benefits of joining NPH

• Competitive hourly rates
• Night shift differential
• Medical, Dental, and Vision Insurance
• NPH 401(k) plan with up to 4% Company match
• Employee Assistance Program (EAP) Programs
• Generous PTO and Time Off Policy
• Special tuition offers through Capella University
• Work/life balance with great professional growth opportunities
• Employee Discounts through LifeMart

Intake Controller Responsibilities

• Performs telephone preadmission screening and clinical assessment.
• Coordinates with Outreach Manager the patient admission process.
• Educates clients, family members or significant others, referral sources, hospital personnel, external payers, and external case managers as to hospital benefits and services.
• Works as the liaison case manager with the internal and external case management team to provide a cost-effective plan for each client.
• Assists with pre-certification.
• Prepares admission records including but not limited to medication reconciliation, physical assessments, screenings.
• Coordinates with providers and clinicians to prepare for admission.
• Delegates admissions to the respective facilities and performs telephonic communication to receiving hospital.
• Works with pharmacies, clinics, and other healthcare providers externally.
• Develops relationships with referral sources.
• Prepares and submits activity reports.
• Provides information necessary to facilitate referrals and subsequent admissions to outside sources.
• Provides outcome data to appropriate personnel within the hospital and to required physicians and their offices.
• Negotiates approval for a clients stay through effective communication with hospital personnel and physicians.
• Maintains knowledge of current trends and developments in the field by reading appropriate books; journals and other literature and attending related seminars, conferences, etc.
• Maintains a professional approach with confidentiality. Assures protection and privacy of health information as attained through written, electronic or oral disclosures.
• Displays concern and initiative. Is resourceful and calm in emergencies.
• Cooperates and maintains good rapport with nursing staff, medical staff, other departments, and visitors as well as outside referral sources, hospitals and physicians.
• Seeks guidance and remains knowledgeable of, and complies with, all applicable federal and state laws, as well as hospital polices that apply to assigned duties.
• Complies with hospital expectations regarding ethical behavior and standards of conduct.
• Complies with federal and hospital requirements in the areas of protected health information and patient privacy.
• Keeps abreast of all pertinent federal, state and hospital regulations, laws and policies as they presently exist and as they change or are modified.
• Understands and adheres to NPHs compliance standards as they appear in NPHs Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.

Intake Controller Requirements

• Graduate of an Associates level nursing program or higher required.
• Must have an active Registered Nurse (RN) license in the State of residence. Must obtain Compact License to cover Indiana, Arizona and Texas in accordance to State and Federal Requirements within 3 months of hire.
• BLS and HWC certification can be obtained during orientation.
• Prefer three years RN experience.
• Prefer experience marketing, community relations, and admissions.
• Must demonstrate expertise in analysis, decision making, time management, oral and written communication, and computer use.
• Familiarity with the resources available for use in assessing regulations, discharge planning, and community resources.
• Good assessment skills and understanding of the insurance and managed care arenas. Ability to function independently.
• Able to communicate the hospital objectives and goals to outside individuals and referral sources.
• Ability to provide counseling sand address social issues to resolve problems encountered.
• Ability to assimilate information from a variety of sources, analyze information, and recommends courses of action to be taken.