1 service representative i njus Job in teterboro, nj
NetJets is Hiring a Service Representative I (NJUS) Near Teterboro, NJ
Tasks And Responsibilities
- Initiate and develop relationships with Owners by meeting inbound/outbound passengers to provide an exceptional and personalized service that fulfils their special requirements and needs
- Communicate with Owners during their experience at the airport regarding operational issues and service requirements to manage their expectations
- Troubleshoot flight arrivals and departures at FBO (and surrounding airports as needed). Proactively correct issues and mitigate service disruptions, keeping appropriate departments in the communication loop while minimizing pressure and diffusing situations immediately
- Communicate with flight crews regarding local process, Owner information, and assist with coordination of services at local airport
- Develop and maintain positive and professional relationships with vendors in the area (e.g., caterers, ground transport providers, FBOs) to ensure continuous improvement of the service provided to NetJets passengers. Provide vendors with advance notice of peak flight activity and daily reports on forecasted flight departure and arrival information so that the vendors can be sufficiently prepared to effectively manage NetJets’ flights
- Responsible for the daily maintenance of the NJ lounges established at Service Representative location
- Identify and understand Owner concerns and preferences, and report them to the relevant departments and Sales Teams to deliver exceptional service and improve Owner satisfaction and Likelihood to Recommend (LTR)
- Provide Sales and Marketing departments with knowledge of area facilities, prospects, and Owners, to enhance shared knowledge and opportunities for new business
- Travel as required to support the NetJets brand for special events, high flight volume days, training, and development; collaborate with Marketing and Sales to host static events
- Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.
Certifications and LicensesYears Of Experience2-4 years of experience
Core CompetenciesStrives for Positive Results
Curiosity
Collaboration
Adaptability
Service-Oriented
Knowledge, Skills, Abilities And Other (KSAOs)
- Minimum of 2 years high-end hospitality/customer service experience
- Aviation knowledge
- Professional demeanor
- Excellent verbal and written communication skills
- Solid command of hospitality service to include, at minimum, proper command of language, proper introductions, table settings and basic wine and beverage service.
- Able to work independently within operational guidelines
- Apply situational awareness and able to handle stressful situations while maintaining a positive attitude
- Self-starter, diplomatic, and an effective problem solver, with high self-confidence and an outgoing personality
- Shows empathy, assertiveness, great diplomacy, and confidence in all situations
- Must be willing and can work a varied schedule that can include evenings, nights, weekends, and holidays.
- Must be physically able to stand for long periods, able to lift to 50 lbs. when assistance with luggage is required, walk with purpose, sometimes for long distances or moving from one plane to another on a ramp in all types of weather.
- Working knowledge of MS Word, Excel, SharePoint, MS Teams, and other functional programs.
Job Summary
Full Time
Transportation
$54k-70k (estimate)
05/12/2023
06/30/2024
netjets.com
WESTERVILLE, OH
3,000 - 7,500
1964
Private
TOM YANICHKO
$1B - $3B
Transportation
Related Companies
The job skills required for Service Representative I (NJUS) include Customer Service, Flexibility, Troubleshooting, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Representative I (NJUS). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Representative I (NJUS). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Representative I (NJUS) positions, which can be used as a reference in future career path planning. As a Service Representative I (NJUS), it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Representative I (NJUS). You can explore the career advancement for a Service Representative I (NJUS) below and select your interested title to get hiring information.
If you are interested in becoming a Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Representative job description and responsibilities
Customer service representatives typically responds to customer inquiries by telephone, e-mail or chat to provide non-technical problem resolution.
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Measure and analyse customer feedback.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Representative jobs
A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.
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Service representatives typically use a telephone, computer and other office equipment.
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A good service representative should not waste customers’ time by keeping them waiting for too long.
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The best service representative must have a deep knowledge of how their companies’ products work.
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Step 3: View the best colleges and universities for Service Representative.
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