Job Description
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Systems Support Engineer
Job location: DHL Miami Hub, MIA
DHL has an immediate opening for a Systems Support Engineer . This role supports the applications, systems and users associated with DHL's Automated Sort Facilities. You will be responsible for providing technical expertise with respect to leading-edge IT auto sort technologies and driving problem resolution with technically complex software& integration solution in a time critical environment The role also requires support of desktop, printers, phones, network hardware, scales in a warehouse environment.
Key Responsibilities:

• Application support for DHL global auto sort systems, includingSATS, Tier2, SCADA
• Escalation and problem recovery management with application vendors / ITS / RACC support
• Support monthly security patching and software updates
• Drive Problem resolution with vendors / ITS for open issues
• Technical Quality assurance and testing for solution within the scope of the domain.
• Develop documentation and processes associated with applications.
• Support site deployment activities when needed.
• Perform application testing / certification for changes impacting Auto sort system.
• Support the IT system deployment process as and when required
• Desktop Support of equipment and users within our hub / gateway and aviation operations

Additional Qualifications/Responsibilities
Skills & Qualifications:

• Total of 2 to 5 years work experience in IT.
• Desktop support experience
• Strong Troubleshooting and problem solving skills
• Ability to work independently in a time sensitive, fast paced, demandingenvironment
• At least2 years working experience in technologies relevant to the role
• Others: passion for technology; good communicator, team player, positive and can-do attitude
• Degree/Diploma in Computer Science or IT Technologies field