Description

Position Summary

The Surgical Coordinator is responsible for the timely and efficient scheduling of patients designated for surgical procedures to be performed by NSPC physicians.

Duties and Responsibilities

· Schedules, reschedules, and cancels onsite surgical procedures properly and according to established NSPC guidelines.

· Obtains and records patient demographics, insurance information, and all other pertinent details accurately in new and current patient charts to guarantee proper medical care and accurate claim payments.

· Communicates pre-surgery instructions accurately to scheduled patients.

· Interfaces with appropriate staff to ensure a cohesive working relationship in providing patient care services.

· Enters notes/special instructions needed for scheduling in the electronic medical record (EMR) system.

· Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.

· Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.

· Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.

· Confirms patient’s insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed.

· Ensures patients have proper medical clearance and pre-surgical testing as needed.

· Completes pre-procedure phone calls and confirms appointment times with patients via telephone.

· Ensures completion of assessment for advance directive, including DNR when applicable.

· Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time the procedure is scheduled.

Requirements

· High school diploma or general education degree (GED) equivalent.

· CPR/BLS certification is a plus.

· At least one year of related administrative experience and/or training, preferably in a healthcare environment.

· Excellent patient care skills and awareness of the legal implications of work and words in healthcare.

· Knowledge of business/healthcare operations and standards of best practice, preferably those related to a specialty care provider.

· Knowledge of and experience with EMR and/or Electronic Practice Management systems and technologies.

· Proficiency with Microsoft Office suite, specifically Word and Excel.

· The capacity to work in a fast-paced and demanding environment, while demonstrating resourcefulness and proactivity.

· Excellent organizational/multi-tasking skills with acute attention to detail.

· Ability to provide outstanding customer service at all times by communicating effectively and professionally with a diverse population.