Overview. Department: Front Office. Reports to: Front Office Manager. Assistant General Manager. General Manager. Direct Reports: None. SUMMARY. Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations and interacting with guests to provide the best quality service possible. Performs sales and customer service functions related to guest registration, reservations, and revenue collections...
Overview. Department: Housekeeping. Reports to: Executive Housekeeper. Assistant Executive Housekeeper. Direct Reports: None. SUMMARY. Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite Attendant carts and linen/supply rooms. ESSENTIAL DUTIES AND RESPONSIBILITIES. Provide exceptional customer service to all hotel gue...
