Overview

Full-Time

Information Technology Analyst

Petoskey

Wage Range: $45,000-$55,000 Anually

Your MCDC Journey Starts here!

Get inspired by a passionate team and deserving community.

Why work for My Community Dental Centers? As the largest dental non-profit organization in Michigan, as a team, we are enhancing community health by offering access to quality dental care for all. To hear more from our CEO, Dr. Deborah Brown, Click Here.

Everything we do begins with the people within our organization. We believe in hiring talented, passionate people and providing competitive packages, along with learning and advancement opportunities that are all designed to make work/life balance accessible.

Pursue your dreams while you lead and grow in your role as a Front Desk team member and beyond.

Earn More with Industry Leading BenefitsWhen paired with our competitive compensation, our industry-leading benefits are here to support you in your professional and personal journey. We offer:

• Health, Dental and Vision Insurance for you and your family
• Life Insurance, Short & Long-Term Disability
• 403(B) with Company Matchup to 5%
• Wellness Program & Gym Membership Benefits
• Monthly Incentive Opportunities

Enjoy Your Personal Time

• Generous Paid Time Off
• Holidays

The Career & Growth You Deserve Get the best of both worlds! Develop your skills as a leader, all while making an enormous impact in patients’ lives. 

• Onboarding & Training: We offer a comprehensive 10-week onboarding and training process that starts on your first day with us. 
• Mentorship & Development: Not everyone starts in dental, but we know you have what it takes to elevate your professional experience and skills to make you a perfect fit for the dental industry.
• Room to Grow: When it is time for the next step in your professional journey, we are ready to help you reach your next destination with career path options that suit your professional and personal goals. 

You May Be a Good Fit for The Position If You…

• Have exceptional communication skills, and a friendly personality
• Thrive on providing outstanding service and care
• Are mission-driven and are eager to care for underserved communities
• Can work with interruptions and effectively manage multiple priorities

If this all appeals to you, we encourage you to apply today!

Don't see the location you are looking for? Sign up here to keep track of similar opportunities! We are growing and always looking for passionate mission-minded people to join our team!

Position Summary

Under the direction of the Chief Information Officer (CIO), this position performs much of the deployment, management, support, and maintenance of IT resources at MCDC’s dental and administrative offices. The Information Technology Analyst (ITA) participates in the planning and implementation of network and system infrastructure, including configuration and installation of necessary hardware. The ITA is also responsible for assisting in the organization and support of the Dental Practice Management software.

Responsibilities

Typical Duties and Responsibilities

• Provide excellent customer service.
• Work with staff and third party consultants as needed for installation, configuration, and maintenance of desktops, laptops, peripheral equipment, and software – complying with given standards and guidelines and ensuring proper access is assigned
• Familiarize end users on basic software/ hardware operation and usage
• Ensure that standards for support documentation are set and controlled
• Assist with hardware and application support queries and issues reported to the IT Help Desk
• Provide on-call support and adhere to a flexible schedule as needed
• Diagnose and troubleshoot problems associated with network connectivity, workstations hardware/ software, and other peripheral equipment
• Maintain accurate asset and inventory records on the IT Infrastructure
• Responsible for order/ cleanliness of all relevant server/ network closets
• Arrange for and/or prepare computer equipment for deployment
• Deploy technology equipment for new office deployments, relocations, or refresh events
• Conduct research in support of procurement and development efforts
• Assist in support and testing of new application deployments and systems
• Maintain highest standards of honesty and integrity
• Maintain confidentiality of employee, customer and corporate information
• All other duties as assigned

Knowledge, Skills, Abilities

• Effective customer relation skills
• Effective communication skills, both verbal and non-verbal
• Ability to maintain an outgoing, friendly attitude with patients, staff, and doctors, even when under pressure
• Ability to manage tasks effectively and manage multiple priorities with interruptions
• Ability to work unsupervised and meet deadlines
• Leadership qualities (professionalism, discretion, integrity, honesty, and dedication)

Qualifications

Job Specification

• Bachelor’s degree in computer science, information technology, or equivalent
• Three to five years’ experience supporting staff in the use of computer tools
• Must possess above average knowledge/experience using a computer and software, specifically Microsoft Office Suite including advanced Excel, Word & Outlook
• Knowledge of data networks, VoIP, security best practices, Microsoft Certified Solutions Associate (MCSA) and/or Microsoft Certified Desktop Support Technician (MCDST) a plus
• Working knowledge/ experience with SQL and SIP a plus
• Experience in a Health Care environment and familiarity with HIPAA preferred