The Director of Facilities Operations is responsible for the development, oversight and implementation of strategies that maintain and improve facilities operations and guest experience related to maintenance, custodial, safety and security, mailroom and parking operations at our Water Ave museum, buildings across the OMSI campus, and in two remote locations (Newport and Fossil, OR).
The position manages and professionally develops teams to achieve OMSI's goals. The position is responsible for ensuring that all facilities are safe, well-maintained environments that enhance the overall OMSI guest experience alongside achieving OMSI's sustainability goals.
Collaborating with teams across the organization, the position will support OMSI's strategic objectives and values with a focus on staff development, cultural competency, guest relations management, and leveraging data to achieve financial and sustainability goals.
Essential Duties and Responsibilities :

• Strategic Leadership :
  • Leads strategic planning and implementation of OMSI initiatives aligning with our 5-year vision, 20-year vision, and the Equity Action Framework (EAF);
  • Develops and implements data-driven long-term facilities maintenance plans to achieve organizational and operational goals;
  • Evaluates current practices and stays current with professional, safety, and industry standards to meet the need of various spaces across the OMSI campus, in addition to planning for changing needs to the staff and the public;
  • Identifies opportunities to improve energy efficiencies, reduce waste, and implement environmentally friendly practices within departmental teams;
  • Plans and manages large-scale strategic projects including the implementation of significant facilities projects, including vendors, timelines and project budgets.
  • Advises the Leadership Team on strategic facility planning and space management opportunities.
• Security & Safety Oversight :
  • Oversees industry and OSHA safety standards, practices, and training for all staff;
  • Oversees the strategic direction of the security department and collaborates with the Safety, Health, & Security Manager to ensure a secure environment for employees, visitors, and assets, with an emphasis on advancing OMSI's commitment to racial equity;
  • Oversees emergency preparedness and safety standards and systems, including the delivery of staff training and communication.
• Facilities Management :
  • Oversees the custodial, landscaping, mailroom, grounds, and maintenance operations;
  • Provides regular support and guidance to Facilities staff at our satellite locations (Camp Gray in Newport, OR and Hancock Field Station in Eastern OR) for emerging maintenance needs, and facilitates communication with relevant stakeholders for consultation and special projects, as needed;
  • Directs the development and implementation of policies and standards for museum building operations, as well as ensuring compliance with administrative, legal, and regulatory requirements among new and existing relationships, e .g. reviewing processes with vendors, contractors, city personnel, and others for projects;
  • Collaborates with internal and external project managers, architects, and contractors for new facilities and renovations;
  • Strategizes with teams to develop and track sustainability goals across OMSI locations (e.g. renewable energy installations, water conservation measures, waste management strategies, etc.). Collaborates with the Senior Maintenance Engineer to generate reports and deliver presentations to communicate findings, track progress, identify areas for improvement, and develop strategies for achieving sustainability goals.
• Budget Management:
  • Directs and oversees budgets, identifying strategies to reduce costs and improve services;
  • Oversees Security, Maintenance, Parking, and Custodial management in the creation of departmental budgets and re-forecasts;
  • Ensures compliance with administrative, legal, and regulatory requirements.
• Personnel Management :
  • Manages the Portland-based Facilities and Security Management team (~5 staff) and indirectly supports their direct reports (~30 staff) by providing them with mentorship and coaching to enhance individual and organizational knowledge and capabilities. Builds and manages a positive, collaborative team;
  • Prepares and facilitates the development and implementation of staff work plans, and provides regular 1-on-1s, check-ins, regular team meetings, and performance reviews;
  • Serves as the point of contact for internal and external issues related to the Water Avenue campus and at the Camp Gray and Hancock Field Station sites.

Working Conditions :

• This position is exempt, paid salaried;
• This position is regular full-time scheduled for 40 hours/week;
  • Requires working onsite at the museum location;
  • Scheduled to work Monday-Friday. Schedule expectations can be discussed with the VP of Facilities & Real Estate to provide flexibility and address museum needs;
  • Requires working on some weekends, holidays, special events, and/or evenings as needed;
  • Requires 24-hour on-call duties for critical systems.
• Physical Demands: 35% sitting, 35% standing, 30% lifting/carrying up to 50 lbs;
  • Requires regular movement for maintenance-related tasks-including but not limited to-crouching, bending, stooping, climbing, crawling, kneeling, and twisting.
• Vision Demands include:
  • Close vision (clear vision at 20 inches of less)
  • Distance vision (clear vision at 20 feet or more)
  • Color vision (ability to identify and distinguish colors)
  • Peripheral vision (ability to observe an area that can be seen up and down or to the left or right while eyes are fixed on a given point)
  • Depth and perception (three dimensional vision, ability to judge distance and spatial relationships)
  • Ability to adjust focus (ability to adjust the eyes to bring an object into sharp focus)
• Environmental Demands include:
  • Outdoor weather conditions
  • Work near moving mechanical parts
  • Work in high, precarious places
  • Fumes or airborne particles
  • Toxic or caustic chemicals
  • Risk of electric shock
  • Vibration
• Noise Levels include:
  • Quiet (examples: library, private office)
  • Moderate (examples: business office with computers and printers, light traffic)
  • Loud (examples: metal can manufacturing department, large earth-moving equipment)

Secondary Responsibilities
Secondary responsibilities include-but are not limited to-the following:

• Participates in cross-functional project teams to plan and execute OMSI programming.

Knowledge, Skills, and Abilities:
REQUIREMENTS:

• Business Practices :
  • Ability to work independently and take initiative, as well as a demonstrated ability to pivot between individual and team work;
  • Excellent written and verbal communication skills to effectively and accurately convey information to internal stakeholders (e.g. facilities staff, other departments, vendors, etc.) about facilities-related projects and initiatives. This involves providing clear instructions, collaborating on projects, and maintaining positive working relationships to achieve common goals;
  • Ability to effectively use Microsoft Office, including Word, Excel, and PowerPoint;
  • Ability to model and support a positive team dynamic with paid and unpaid staff;
  • Ability to effectively handle multiple tasks, often with overlapping and time-sensitive deadlines and an attention to detail with a high degree of accuracy;
  • Ability to adhere to high standards of confidentiality, protocol, and community agreements;
  • Exercises sound judgment while upholding high integrity and ethical standards.
• Facilities Maintenance Knowledge :
  • Possesses a strong knowledge and understanding of HVAC systems, lighting systems, and other mechanical systems used in facilities maintenance operations. Must be able to:
    • Understand and stays up-to-date on maintenance requirements and repair procedures;
    • Troubleshoot complex mechanical issues and works on optimization;
    • Analyze relevant data to diagnose problems and implement effective solutions.
  • Exhibits a high level of attention to detail when conducting inspections, performing maintenance tasks, and managing documentation. This ensures accuracy in identifying potential issues, documenting maintenance activities, and maintaining proper records of equipment, repairs, and budgets.
• Facilities Maintenance Leadership :
  • Demonstrates strong leadership skills to effectively manage and direct maintenance staff, including technicians and contractors. This involves providing clear direction, assigning tasks based on skills and workload, and establishing work schedules to ensure proper coverage and timely completion of maintenance activities;
  • Possess strong organizational and planning skills to effectively manage maintenance activities, coordinate replacement of bulbs and equipment, schedule preventive maintenance, and maintain an inventory of supplies;
  • Fosters a positive and productive work environment by promoting teamwork, open communication, and mutual respect. Encourages collaboration, provides recognition and rewards for achievements, and addresses any conflicts or issues that may arise within the team.
• Staff Training and Development Abilities :
  • Possess the ability to monitor and evaluate the performance of maintenance staff, identifying areas for improvement and providing constructive feedback. This includes:
    • Conducting regular performance reviews, setting performance goals, and implementing development plans to enhance the skills and capabilities of the team;
    • Sharing industry knowledge and best practices, offering assistance and advice when needed, and creating opportunities for career advancement within the team.
  • Has a commitment to ongoing training and development of maintenance staff. This involves identifying training needs, organizing training programs, and providing guidance and support to help staff enhance their technical skills and knowledge;
  • Demonstrates the ability to assess stakeholder interests, needs, and expectations regarding sustainability. Uses this understanding to develop targeted engagement strategies that resonate with different stakeholder groups, including tailoring messaging, organizing interactive workshops or events, and utilizing various communication channels to ensure effective stakeholder engagement.
• Safety Compliance and Emergency Response Planning :
  • Has a thorough understanding of safety standards and regulations applicable to equipment maintenance and repair at OMSI's facilities. Ensures compliance with safety protocols, procedures, and guidelines to protect the well-being of maintenance staff and facility occupants. This includes promoting a safety-conscious culture and implementing preventive measures to minimize potential hazards;
  • Possess the knowledge and skills to develop comprehensive emergency response plans that cover a range of potential hazards and incidents. This includes conducting risk assessments, identifying critical response actions, establishing communication protocols, and coordinating with relevant stakeholders to ensure a prompt and effective response during emergencies.
• Environmental Sustainability Practices :
  • Demonstrates a comprehensive understanding of relevant environmental regulations and certifications in the field of sustainability. Stays updated on changes in regulations and ensures OMSI's compliance with applicable laws and standards.

PREFERENCES:

• Excellent oral and written communication skills in a non-English priority language in Oregon.

Education & Work Experiences:
REQUIREMENTS:

• Minimum of 8 years experience with the following:
  • Experience working in a commercial or industrial setting, with an emphasis on mechanical, electrical, plumbing, refrigeration, tenant improvements (painting/office remodeling), and preventative maintenance;
  • Demonstrated experience working with and effectively troubleshooting HVAC, climate control, and lighting systems;
  • Examples and experience with developing, managing, and/or re-forecasting budgets;
  • Demonstrated experience working effectively with people of diverse backgrounds and talents in a professional work environment;
  • Experience working collaboratively in both small and large teams/departments/projects.
• Minimum 5 years supervisory experience, with an emphasis on best practices in staff professional development-leading by example, mentorship, and identifying areas for growth and improvement;
• Examples of effective customer service skills and abilities that demonstrate the ability to interact, engage, and communicate with people of various professions and technical abilities.

PREFERENCES:

• Experience working with volunteers.

Additional Requirements/Preferences; Including Licenses and Certifications:
REQUIREMENTS:

• Valid driver's license, including meeting the requirements in the MVR Policy and passing a Motor Vehicle Record (MVR) check;
• Pre-employment checks, such as criminal background checks and reference checks;
• Current DPSST Executive Manager certification:
  • If not licensed, training can be provided at no cost for selected candidates as part of the onboarding process.
• Current Adult and Pediatric First Aid, CPR, and AED certifications:
  • If not licensed, training can be provided at no cost for selected candidates as part of the onboarding process.
• Current OSHA Scissor Lift Certification:
  • If not licensed, training can be provided at no cost for selected candidates as part of the onboarding process.

PREFERENCES:

• OSHA 30 Certification;
• CPR, First Aid, and AED Instructor certifications.

Benefits and Perks at OMSI

• Multiple health plans (OMSI pays 86% of employee premiums)
• 403(b) retirement with employer match eligibility
• 2 weeks of vacation per year
• 2 weeks of sick time per year
• 12 personal / cultural days (PTO) per year
• Free annual OMSI Family Membership
• Reciprocal Employee Attractions Pass (REAP)
• Inclusion-centered professional development opportunities
• Employee-led rewards and recognition program
• Discounts on summer programs for employee's children