GET TO KNOW THE ROLE

The Bike Patrol Officer provides protective and enforcement duties to ensure the safety of guests and team members and the security of property assets, responding to emergency conditions, such as fire, safety hazards, threats to life and/or property, etc. Patrols all Muckleshoot Casino Resort parking areas on a bicycle to observe and identify potential safety and/or security risks and/or undesirable conditions.

WHAT YOU’LL DO

• Exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the Security Department mission statement.
• Observe and responds to emergencies, incidents, procedure violations, criminal, and other activities as they occur.
• Document and prepare accurate and complete written records and reports in response to incidents, procedure violations, or criminal activities as responded to, observed and/or witnessed.
• Interact with guests, vendors, suppliers, and team members to maintain a safe and friendly environment.
• Assist guests, team members and visitors within the guidelines set by the department.
• Safeguard’s property assets.
• Ensure proper handling of confidential information, reports, incidents, and materials.
• Monitor team member’s vehicles as well as ensuring they park in the proper designated areas.
• Issue parking violation notices to team members who have violated the parking policy.
• Operate company vehicle.
• May serve as training officer to new security staff, while maintaining and exhibiting excellent guest service
• Required to complete various training programs, such as CPR, first aid, defensive tactics, etc. after hire.
• Required to attend bicycle patrol training course and be able to perform all required motor skills.
• Monitor and reports on the condition of each security vehicle, bike, and equipment. Maintain and repair their bicycle.
• May testify in court as needed in regard to MCR related incidents.
• Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to appropriate personnel.
• Engage guests, team members and vendors with a professional and friendly demeanor.
• Performs other duties as assigned.

WHAT YOU’LL BRING

• Hold and maintain a valid WA State Driver License.
• Formal security or law enforcement training, schooling or certification preferred.
• Ability to obtain a Class IIIA gaming license.

HOW YOU’LL BE SUCCESSFUL

• Knowledge in use of handcuffs, flashlights, oxygen tanks and PPE.
• Skilled in critical thinking, awareness, and problem-solving skills in every aspect of duties.
• Ability to learn, comprehend and follow detailed security procedures and instructions.
• Ability to document incidents and write up reports in an accurate and legible manner.
• Ability to work with and maintain confidential information.
• Ability to communicate effectively both orally and in writing. Read, write, and speak English fluently.
• Ability to portray an assertive, confident, and professional attitude when interacting with guests and team members.
• Ability to enforce rules and regulations with diplomacy and tact.
• Ability to maintain composure during stressful situations.
• Ability to operate a personal computer and applicable software, and/or other office equipment.
• Knowledge of health & safety standards, and safety regulations as required.
• Ability to walk, stand and ride a bicycle for prolonged periods of time.
• Ability to occasionally lift seventy-five (75) pounds to one hundred pounds (100 lbs.).

WHAT TO EXPECT

• Availability – Ability to work different shifts, holidays, weekends, and nights to support a 24/7 operation.
• Physical – Ability to maneuver in all areas of casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 75 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance.
• Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.

• Genuine & Pride: As a Team Member, your authentic character and pride in representing the Muckleshoot name go beyond job titles. This is not just about what's described in your role, but also about taking collective ownership of our environment. Whether it is pushing in chairs, collecting glassware, or picking up garbage, every shared act contributes to the reputation of Muckleshoot Casino Resort. True pride in our brand means ensuring a welcoming environment for all, recognizing that each of us plays a part in upholding the esteemed reputation we've built together.
• Guest-Centered Hospitality: Muckleshoot Casino Resort focuses on offering personalized and welcoming experiences highlighting hospitality over basic services, emphasizing on genuine connections and thoughtful recommendations. At Muckleshoot Casino Resort, we are dedicated to taking personal responsibility for bringing these moments to life – it is what we take pride in.

• Successfully pass a physical exam.