POSITION SUMMARY

Applications Engineers work with customers to ensure a smooth sales process and maintain and grow existing business. Application Engineers must possess excellent customer service skills and ensure that orders are entered accurately, in a timely manner, and achieve proper margin.

ESSENTIAL DUTIES

• Create and follow up on quotes
• Accurately process customer transactions such as orders, quotes, or returns
• Grow existing accounts via upselling
• Place and expedite purchase orders with vendors
• Determine customer requirements and expectations; recommend specific products and solutions
• Service customers by proactively keeping them informed of their quote/order status and delays, responding quickly to customer outreach, answering customers questions, troubleshooting, and resolving issues, etc.
• Recommend alternative products based on cost, availability, or specifications
• Identify trends in customer satisfaction or dissatisfaction and communicates effectively and efficiently to address issues
• Identify accounts which are declining in sales and proactively work with the Distribution Sales Manager to reach out to accounts to ask for additional orders
• Present price, credit, and terms in accordance with standard procedures and customer profiles
• Provide accurate information regarding availability of in-stock items
• Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction
• Sizing and selection
• Application consultation
• Forecasting of inventory purchases
• Vendor Managed Inventory reviews
• Partnership with Distribution Sales Manager to ensure long term account planning activities
• Perform other related duties as assigned

REQUIRED SKILLS/ABILITIES

• Experience or background in technical studies
• Pump application experience a must
• Commitment to providing exceptional customer service
• Excellent written and verbal communication and presentation skills
• Strong time management skills
• Persuasive and goal oriented
• Possesses an energetic, outgoing, and friendly demeanor
• Able to multitask, prioritize, and manage time effectively
• Computer skills required: ERP, CRM, Inventory Software, Microsoft Office Suite, and Auto CAD Lite or equivalent

BENEFITS

Along with competitive compensation and career advancement opportunities, we offer a comprehensive total rewards package. Qualifying employees receive:

• Medical, dental, and vision coverage
• Company paid life and AD&D coverage
• Company paid short- and long-term disability coverage
• Voluntary benefit products
• 401(k) retirement savings plan with a generous company match
• Generous PTO allowances and paid holidays
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Parental Leave

For all Recruiting inquiries, please email recruiting@mceautomation.com

Must be able to pass initial and random drug and alcohol test.