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Sales Consultant Insurance Brokers (B2B) page is loaded **Sales Consultant Insurance Brokers (B2B)**

**Sales Consultant Insurance Brokers (B2B)**

locationsBrighton time typeFull time posted onPosted 2 Days Ago job requisition idR1087975 Job Description:

**Sales Consultant Insurance Brokers (B2B)**

**Brighton (hybrid working from home and 1-2 days in the office each month)**

**Full time hours of 35 p/wk**

**25,000 - 30,000 depending on expereinece benefits & 40% OTE sales bonus**

**Closing date Friday 26th Nov 2021**

At the moment we have flexibility and home working, but as we transition back in the office environment, we are running a hybrid working program of a day or so per week in the office along days home working.

**Here youll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. Youll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose helping people live longer, healthier, happier lives.**

**Bupa Global** is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

**Job Purpose**

As the Intermediary Sales Advisor you will proactively manage a portfolio of top tier and developing brokers. You will grow our business in line with agreed targets and deliver these targets with the highest level of customer care. Through regular and positive contact you will identify opportunities to expand and retain your portfolio.

You will build strong relationships with your portfolio by delivering exceptional service. This is a targeted environment and you will be incentivised based on the growth and retention of your portfolio. You must work on both an individual and a team basis to ensure challenging regional sales targets are achieved, so ensuring the team achieves its yearly Annual Operating Plan.

You should be a champion of change through initiating and driving continuous improvements within the Team that improve the broker journey within Bupa Global.

**Duties**

* Build profitable relationships with all brokers assigned to you by delivering the highest standard of customer service with an emphasis on proactively seeking opportunities for winning new business and increasing the net growth of your portfolio.

* Proactively manage all aspects of the portfolio assigned to you, including retention, renewal, expansion, pricing discussion and all sales needs, negotiating these through outbound and inbound contact.

* Develop a strong business relationship with your portfolio and keep the customer informed at all times.

* Aid the business to maintain and grow our customer base with a pro-active approach to providing excellent customer service.

* Deliver the highest level of customer care to include taking ownership of day-to-day sales and service queries, liaising with the appropriate areas of the business to resolve and, if appropriate, communicate back to third parties.

* Foster a continuous improvement mindset and work with your colleagues to identify improvements and transform great ideas into tangible implementation steps to drive the business forward.

* Handle inbound telephone sales calls and emails from brokers, converting these opportunities into new registrations therefore ensuring that we reach agreed regional and team sales targets.

* Make proactive outbound calls to brokers generating sales opportunities to further increase the potential of conversion and sales.

* Having identified a sales opportunity, ensure that CRM records are created and continually updated with the required information to enable accuracy and quality and tracking of data.

* Through outbound calls ensure that all quotes/leads, within the region, are secured by regular follow-up calls and record the reasoning explaining each outcome to be used for future business analysis.

* Work closely with the Business Development Consultant(s) to ensure that regional sales targets are met and exceeded, and that regional trends are cascaded throughout the team.

* Action telephone point of hit work to ensure that necessary administrative tasks are undertaken within set deadlines.

* Ensure that we proactively educate and develop our brokers on products and procedures through clear and consistent communication, by identifying broker training needs and solutions.

* Keep abreast of competitor activity, products and regional trends, sharing all new information with colleagues and use this information during negotiations to secure and maintain profitable business.

* Assist with client visits and deliver training support for the broker network whether in house or off- site, e.g. for sales pitches.

* Keep updated on marketing campaigns and communications within your region and share knowledge of this across the team.

* Maintain the highest quality and service standards at all times in line with criteria set by the Management Team, FCA and Compliance.

* Constantly analyse, improve and develop performance against set objectives through training, self-analysis and coaching sessions on a monthly basis and actively participate in workshops to maximise knowledge and ability putting new skills into practice.

* Build professional and lasting relationships with team colleagues and other departments within the Bupa Group, maintaining open communication channels to promote the Broker Sales Team

**Qualifications**

* GCSE or equivalent grade C in Maths and English

* To ideally have sales experience within a similar market, preferably in an international arena. Knowledge of both new business processes and account management are essential

* Account management and sales experience essential

* Excellent negotiating skills essential

* Ability to deal with people of different cultures, understand types of audience and present accordingly

* A good geographical knowledge, an understanding of differing cultural drivers and an appreciation of differing time zones is essential

* Previous customer service experience is required, specifically within a call centre environment. This would include experience with automatic call distribution phones and outbound calling

* Experience of managing a portfolio and face-to-face contact with customers is desirable

* Excellent PC skills are essential including Word, Excel and PowerPoint

* Capable of working on own initiative under pressure or heavy workloads incorporating flexible hours when circumstances arise

* A polite and professional telephone manner, possess excellent customer service skills and written communication skills

* Excellent planning, organisation and problem solving skills

* Languages would be an advantage

* Experience in building a good inter-departmental knowledge

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. Its important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. Youll be eligible for:

* 25