Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000 companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.
What unites Anaplanners across teams and geographies is our commitment to our customers' success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you'll be part of a winning culture that's dedicated to creating opportunities for our customers, partners, and employees. We hope you'll join us. Let's create something incredible together!
Anaplan is seeking a seasoned and dynamic Delivery Strategy and Operations Director to spearhead our efforts in enhancing delivery strategy, maximizing resource utilization within our Professional Services organization, and elevating the success of customer implementations led by both Anaplan and our Partner ecosystem. This role offers an exciting opportunity to influence and shape the direction of our Professional Services division, contributing to the success of Anaplan and its clients.

Key Responsibilities:

• Strategic Planning: Develop and execute a comprehensive strategy to transform the delivery approach of Anaplan's Professional Services, aligning with company objectives and market demands.
• Operational Excellence: Lead initiatives to optimize resource allocation, streamline processes, and enhance operational efficiency within the Professional Services organization.
• Resource Utilization: Implement methodologies to maximize the utilization of resources across projects, balancing client needs, employee skillsets, and business objectives.
• Partner Collaboration: Collaborate closely with strategic and boutique partners to mutually augment our delivery capabilities, elevate implementation quality, and increase customer success.
• New Service Offerings: Identify market opportunities and lead the development of new and innovative service offerings that drive profitable revenue growth.
• Financial Performance: Develop and monitor key performance indicators (KPIs) to track the financial performance of the Professional Services division, taking proactive measures to drive profitability and growth.
• Cross-Functional Alignment: Work closely with Sales, Alliances, and Customer Success teams to ensure alignment of Professional Services strategies with overall company goals and initiatives.
• Industry Leadership: Stay informed about industry trends, emerging technologies, and best practices in Professional Services delivery, leveraging insights to maintain Anaplan's competitive edge.

Qualifications:

• Bachelor's degree in Business Administration, Industrial Engineering, Management, or a related field (MBA preferred).
• 10 years of experience within Professional Services or Consulting, highly preferably within the Anaplan ecosystem.
• Experience developing and launching new service offerings or products is highly desirable.
• Strong strategic planning and operational management skills, with the ability to translate vision into actionable plans.
• Experience driving process improvements and implementing operational efficiencies.
• Demonstrated ability to build and maintain effective partnerships with internal teams and external partners.
• Excellent communication, negotiation, and presentation skills.
• Analytical mindset with the ability to interpret data and draw actionable insights.

Base Salary Range:
$181,000 - $244,000 USD
Our Commitment to Diversity and Inclusion
Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer:

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondences, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcement is to obtain privileged information from individuals.
Anaplan does not:

1. Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
2. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication.

All emails from Anaplan would come from an [redacted] email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to [redacted] before taking any further action in relation to the correspondence.