MNX Global Logistics is a leader in time and mission critical logistics and supply chain services. Whether it is a medical device, a radioactive cancer therapy, the engine of an airplane, a high-speed network router, a hard drive encrypted with a summer movie release or a liver donated for transplant, the most time sensitive shipments in the world are entrusted to MNX. Headquartered in Long Beach, California and with offices worldwide, MNX is looking for talented people who want to make a difference by helping the world successfully transport the most important shipments.

We are looking for a skilled, detail-ordinated and experienced Senior Support Administrator to join our IT Team. As part of the Information Technology (IT) team out of our Los Angeles office this Position requires someone who is an efficient and effective problem solver who can work both independently and with our team to provide resolutions to our user’s issues and infrastructure needs. This role focuses on providing first and second-tier support for end-users, managing hardware inventory, and continually improve processes to contribute to the organization's operational effectiveness. This is a fast paste environment, the position has potential to grow to System Administrator role working with High Performance Enterprise Technologies.

Hours 6am to 2pm PST

Hybrid remote (3days on site at LAX office\2days remote) after first 3 months on site training.

Management may change position between remote, hybrid and on site as necessary.

25% travel between California offices (LAX\LBC\ONT) (*once a quarter)

What you will do:

• Provide phone and remote user support to our team members and assist resolving support requests.
• Ticketing system experience (KACE, ServiceNow, FreshService, etc.).
• Monitor service desk ticket queues and respond to requests for service meeting or exceeding our SLAs by managing tickets assigned and take ownership to see issues to resolution and tasks to completion.
• Excellent communication skills, both verbal and written with the ability to create clear documentation\resolution steps to known issues.
• Perform Windows 11 system imaging\image creation with standard software installation packages as required.
• Hardware inventory and asset management (ManageEngine, FreshService, etc.)
• Process on\off boarding of users and maintain access security.
• Implement, improve and document new and existing policies, procedures and processes for various IT systems\tasks.
• Strong knowledge of OS concepts and Active Directory Account Management.
• Proficient in troubleshooting client networking issues such as VPN, DNS, DHCP, sFTP, Email and Network File/Print connectivity.
• Strong task and time management skills with the ability to prioritize, triage, resolve and escalate in an efficient and effective manner.
• Escalate problems to correct resource per SLA guidelines.
• Inform management of recurring problems and work with team members to find solutions for them to present to management.
• MDM (Meraki, Airwatch, etc.) Management experience is a plus.
• Ability to lift up to 50 LBS occasionally.
• Serve as Part of the “On Call” Rotation

What you bring:

• Bachelor's Degree in Computer Science related fields or equivalent work experience.
• 3 years’ in a business facing IT customer support role.
• 3 to 5 years’ desktop support experience installing & troubleshooting Win 10 & 11.
• 3 to 5 years’ experience managing Android/Apple mobile devices in a business environment.
• 3 years’ imaging systems using Acronis, Ghost or other tools.
• 2 years’ experience in system administration in network and Windows platforms.
• 2 years’ experience in WAN/LAN, MS Windows Active Directory, Azure and Office 365.
• Understanding of Windows Server 2003, 2008, and 2012 Administration, Windows security, AD Proxy, Virtual Directory solutions and related technology.
• Good communication skills with ability to articulate the technical and functional aspects of a development/production issues.

Pay: $58k to $63k

Benefits & Perks:  

We offer competitive pay, bonus plan, paid vacation and sick time, 401(k) match, multiple health plans, and much more. 

MNX Global Logistics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information, or any other characteristic protected by federal, state or local laws.

At MNX, people make the difference. We are a diverse group of unique individuals, each with their own background, beliefs, and experiences, united in the spirit of “One MNX”.