WHY SHOULD YOU WORK FOR TOMMY’S?

Tommy’s is a Malibu/Axis boat dealership with a sales department, service center, and wake/surf pro shop. We are located in different locations, including Walloon Lake, MI, Grand Rapids, MI, Golden, CO, Waterford, MI and Clermont, FL, California, Arizona and Nevada.

Tommy’s is offering several exciting positions that are catered toward boating and water sport enthusiasts, and to those with customer-focused backgrounds! Tommy’s employees are our number one asset and we strive to provide our employees with a countless number of benefits that separate us from any other company. Our full time, year-round employees have the opportunity to benefit from the following:

• • Competitive wages
  • Discounts on gear
  • Boat usage perks
  • Travel opportunities
  • Employee appreciation outings
  • Education/Training/Certification reimbursements
  • Opportunities to grow within the company
  • Discounted Merchandise
  • FUN
  • Appreciation Events
  • Casual Enviroment

Summary 

The Pro Shop Associate is responsible for selling and learning about all of Tommy’s products, keeping the shop tidy, communicating with customers, as well as ensuring all customers leave with a positive experience and the desire to come back.

Essential duties and responsibilities 

• Ensure the highest levels of service and customer satisfaction
• Engage with customers by asking open ended questions that help make a personal connection
• Support the receiving and merchandising for the store
• Sell merchandise so we achieve our revenue and margin goals
• Support social media in order to engage with as many customers as possible
• Work with product reps to learn how to promote and demonstrate our products
• Minimize loss of product through theft
• Help maintain all merchandising displays
• Organize the pro shop, as well as the inventory warehouse
• Study and demo products to ensure all questions asked by customers can be answered knowledgably
• Maintain cleanliness of the entire pro shop, including changing rooms and bathrooms

• Accurately ring up sales, returns, warranty and exchanges. Receive payment and provide correct change and receipts.
• Ensure all product is accurately tagged.

• Other tasks as requested by supervisor

Knowledge, Skills, Abilities

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service: Ability to serve our customers respectfully and efficiently. Understand that the customer is our number one priority, and serving them is what will make us successful

Selling: Gain our customers trust through selling our products with enthusiasm and true passion

Watersport: Ability to learn the water sport industry, as well as learn how to use the products we sell (surfing, skiing, etc.)

Communication: Able to interact professionally with colleagues, clients, and company personnel, able to clearly and effectively communicate information both orally and in writing

Humility: ability to honestly and openly communicate any mistakes or mishaps made and have the ability to learn from them.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Computer Skills: Knowledge of Microsoft Office preferred. Experience with CounterPoint preferred

WORK ENVIRONMENT and PHYSICAL DEMANDS

The work environment and physical demands listed below are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities.

• Work Environment: The noise level in the work environment is usually medium to loud. The shop can be cooler in the winters and in the summer, it can be hot. Outdoor work is expected. Work performed on water is also expected.

• Physical Demands: While performing the duties of the job, the employee is regularly required to stand, sit or crouch for extended periods of time and regularly required to walk. Employee regularly uses hands and fingers to touch, feel, handle. Employee regularly stoops, kneels, bend at the waist, and reaches. Employee is frequently required to speak and hear. Must be able to lift up to 50 pounds on occasion.