*_SUMMARY_*

We are currently seeking a *Patient Services Coordinator*to join our CSC Front Desk team. This 0.90 FTE (72 hours per pay period) role will primarily work on-site (SHIFT: Day).

*Purpose of this Position:* The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

/A *$500 hiring incentive* is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible)./

*_RESPONSIBILITIES_*

* Welcomes patients and guests in a friendly manner, following the "I am Welcomed" standard workflow

* Provides navigation assistance to all patients and guests

* Utilizes the electronic health record accurately and efficiently to perform the following functions:

o Patient Check-in

o Point of Service Collections (Co-payments, Self-pay, and outstanding balances)

o Registration

o Patient Check-out (Schedule following the standard processes)

o Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine

* Ensures personal workspace and patient waiting areas are neat and sanitized.

* Responsible for handling patient financial transactions

o Cash Box

o Cash Collections

o Credit/Debit card transactions

o Daily reconciliation

* Promotes the organization and assists in maintaining clinic efficiency

* Check-out patients

* Provide scheduling support for contracted providers and specialty departments

* Provide support for providers with requests and urgent needs

* Manages special patient needs upon request

* Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message

* Receives and creates encounters for medical forms and delivers them to the clinical team

* Assist with processing of time sensitive patient's needs, such as patient forms, etc.

* Perform other duties as assigned

*_QUALIFICATIONS:_*

/*Minimum Qualifications:*/

* High School Diploma or equivalent

* At least one year of experience in related field and/or six months of medical clerk experience

* One year of customer service experience

*/Preferred Qualifications:/*

* Bilingual in Spanish

* Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds

* Ability to work in a fast-paced, continually changing environment

* Ability to respond appropriately to shifting priorities

* Ability to prioritize work assignments

* Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations

* Demonstrates knowledge and understanding of organizational policies and procedures

* Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook

* Ability to work independently and in a team setting

/*Knowledge/ Skills/ Abilities:*/

* 6 months of previous HHS experience

* Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment

* Certification from

o HFMA OR

o NAHAM OR

o HBI Patient Access Certification

* Experience with Electronic Health Records (EHR) - Epic experience preferred

* Understanding of medical terminology

* Experience with different payers/insurance requirements

* Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)

**Title:** *Patient Service Coordinator Ambulatory I - FOH, CSC Front Desk*

**Location:** *MN-Minneapolis-Downtown Campus*

**Requisition ID:** *240771*