Salary : $3,176.00 - $5,676.00 Monthly
Location : Grand Marais, MN
Job Type: Full Time Permanent
Job Number: 921-OL-16
County: Cook County Public Health and Human Services
Opening Date: 04/10/2024
Classification Summary

Public Health and Human Services has a vacancy for a full time (40 hours a week) Case Aide/Office Support Specialist
Cook County's employees are part of an innovative team committed to supporting community through quality public service. We offer rewarding career opportunities with great benefits in one of the most beautiful places in the world.
MN Merit System Job Summary
A Case Aide determines eligibility of clients for social services, assists individuals in completing social service application forms, interviews clients to obtain and verify necessary factual information, and makes contact with community resources as assigned.
FOR INSTRUCTIONS ON HOW TO APPLY, SEE EXAMINATION PROCESS SECTION BELOW:
Examples of Duties
•Determines eligibility of clients for social services programs, including child care assistance, and maintains complete and accurate records on client eligibility.
•Reviews case records for completion of required agency forms.
•Explains social service, income maintenance, and other community programs and services to individuals or groups.
•Explains application procedures to individuals or groups and assists individuals in completing social service application forms.
•Interviews clients to obtain and verify necessary factual information.
•Makes appropriate referrals to the financial unit and/or other community resources.
•Makes contact with community resources as assigned.
•Informs clients of the right to appeal and of other rights.
•Responds to initial complaints of clients.
•Performs clerical functions as assigned.
•Performs statistical operations relevant to social service program procedures.
•Assists the social service workers in processing purchase of service contracts.
•Composes correspondence and constructs reports as needed.
•Assists social workers and other agency staff with client groups, day care, foster care, and volunteers.
Minimum Qualifications

High school degree, or the equivalent, and in addition, either:
1) Three years of clerical experience and/or experience working with the public (i.e. customer service); or
2) Two years of clerical experience in a public welfare/human service agency; or
3) Two years of experience as a Community Service Aide or similar experience in a private non-profit or other public agency; or
4) Two years of study at an accredited two or four-year college with emphasis in the behavioral sciences, business, or closely related subjects (at least 23 quarter credits or 16 semester credits).
Examination Process

To be considered for this job, you must take and pass an examination, which is offered online. The examination consists of four (4) sections measuring math skills used in determining eligibility for services, reading comprehension, basic math and sentence clarity. You will need a calculator and/or scratch paper in order to complete this exam. After your Merit System application has been submitted, you will be sent an e mail with a unique link to access the examination sections. Set aside enough time (slightly over an hour) to take this examination in its entirety (in one sitting). If you click out of a section before completing it - it will score the unanswered questions as "0s" zeros and you will not be given credit.
IMPORTANT INFORMATION:
You will have a limited number of days from the date you submitted your application to complete the exam. However, please note that if you are applying for a specific county vacancy, you should check the county's special posting for more information on the exam completion deadline.
Please allow at least one hour in order to take the exam and all 4 sections in its entirety as required.
To Apply:
Submit an application for the Case Aide exam at this link here: 921-Online (5) Case Aide - Online Exam 5
Deadline to apply is Friday, April 26th 2024
The online test must be completed by midnight, Wednesday, May 1st, 2024.
If a passing score is obtained, your score will remain on the eligible list up to one year (or until you are hired into a permanent position). You will not need to re-take this online examination if you have obtained a passing score of at least 70. If you have any changes to your application, such as updating your availability, please notify the Merit System directly.
An Equal Opportunity and Affirmative Action Employer
The following benefits may be available and vary by County, please check with the County directly to see what types of benefits they offer:

• Pension/Retirement Benefits
• Insurance Benefits, including health and dental
• Pre-Tax flexible spending accounts
• Health savings account
• Employer paid life insurance
• PTO - Vacation/Sick Leave
• Paid holidays
• Flexible work schedule
• Monday - Friday work week, weekends off
• Public Service Loan Forgiveness (PSLF) program

01

Case Aide Qualifying Experience Please indicate the choice below which most closely matches your related work experience:

• no experience involving clerical experience and/or experience working with the public
• at least two years full time experience involving clerical experience in a public welfare/human services agency
• at least two years of experience as a Community Service Aide or similar experience in a private non-profit or other public agency
• at least three years of clerical experience and/or experience working with the public ie) customer service

02

Education Summary: Please indicate the choice below which most closely matches your education related to this position:

• no post secondary coursework at an accredited two or four-year college with emphasis in the behavioral sciences, business, or closely related subjects
• at least one year coursework at an accredited two or four-year college with emphasis in the behavioral sciences, business, or closely related subjects
• at least two years coursework at an accredited two or four-year college with emphasis in the behavioral sciences, business, or closely related subjects
• at least three years coursework at an accredited four-year college with emphasis in the behavioral sciences, business, or closely related subjects
• at least a bachelor's degree in at an accredited four-year college with emphasis in the behavioral sciences, business, or closely related subjects

03

Recruitment Effectiveness: Where did you learn about this opportunity?

• Merit System Website
• County website
• College website (Please Specify below)
• Career Fair (Please Specify below)
• Alumni Newsletter (Please Specify below)
• Job Listserve (Please Specify below)
• U of MN Goldpass (www.goldpass.umn.edu)
• Landit.org
• LinkedIn
• Indeed
• Local Newspaper (Please Specify below)
• Non-profit agency (Please Specify below)
• Community website (Please Specify below)
• MN Council of Non-Profits Website (www.mncn.org)
• Professional Conference (Please Specify below)

04

Please Specify as indicated above:
Required Question