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Who We Are:
Mindful Support Services is a mental health organization focused on business-to-business support for independent therapy and psychiatric private practices. For 12 years, we have been providing administrative and organizational services to simplify the processes of sourcing, marketing, and billing with patients and insurers. Our teams support 1,200 mental health providers and over 20,000 patients per week across 11 locations and virtually via Telehealth.
We are a company dedicated to the complex mission of improving access to high quality mental healthcare in our community. We are driven by our tenets of respect, authenticity, collaboration, and perseverance and instill these qualities into everything we do.
About the Role:
The Client Success Specialist, internally called Onboarding Specialist, works in-office at our Mountlake Terrace Headquarters to serve as the primary point of contact and professional support for newly contracted mental health professionals throughout the beginning stages of their partnership with us. The Onboarding Specialist will become an expert on all relevant aspects of the onboarding process, early-stage private practice management fundamentals, technology systems, and relationship building, and will motivate provider members who are learning to run a successful private practice. The Onboarding Specialist will also be a supportive driver for the growth of the company by planting the seeds of successful long-term partnerships.
This role will rely heavily on detailed and thorough organizational systems and documentation, in addition to creativity and follow through when solving problems. The Onboarding Specialist should be resourceful, analytical, adaptable, and organized with the ability to build rapport with providers (our partners), while upholding the goals of the business. This is a versatile role, so applicants of many backgrounds may have translatable skills.
Applicants with experience in hospitality or long-term customer service relationships are highly encouraged to apply.
Requirements
What You'll Need to Succeed:
Benefits
Compensation and Benefits:
Job Type: Full-time, Fully In-Office
Pay: $60,000-$75,000 per year
Full Time
$98k-125k (estimate)
05/07/2024
05/20/2024
mindfulsupportservices.com
Mountlake Terrace, WA
<25
If you are interested in becoming a Client Success Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Specialist for your reference.
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Quotes from people on Client Success Specialist job description and responsibilities
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Build meaningful relationships with each client to truly understand their challenges, and create custom solutions.
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Client success specialists are accountable for managing churn and providing essential support.
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They may also meet regularly with devs/product designers.
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Client success specialist look out for their customer’s business and work with them to find solutions to pain points.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Specialist jobs
Client success specialist should see disseminating learning from each of their onboarding experiences as a vital part of their job.
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Generate excitement for new or developing products by keeping clients updated on their progress.
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Take the time to understand your client’s use-case and earn their trust.
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Apply for an entry-level client success position, gain knowledge and experience before moving up.
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Maintain understanding of relativity product features, road maps and benefits and effectively communicate to the client to ensure client success.
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Step 3: View the best colleges and universities for Client Success Specialist.