Overview Work Where it Matters Five Rivers Analytics (FRA), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.At FRA, the work you do every day makes a difference in the lives of our 15,000 Iupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders , FRA provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. For our government customers , FRA delivers streamline operations in support of an increasingly fast-paced, complex, and dynamic digital environment. As an FRA employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. Job Summary: The Technical Support Specialist will perform desktop software and peripheral device support to ensure the smooth operation of unclassified systems. Responsibilities will include installing and configuring approved software, performing release management, and delivering local Touch Labor services for troubleshooting and updates. Additionally, you will contribute to the configuration and maintenance of end-user devices, including computers, laptops, copiers, printers, scanners, and MFDs. The ideal candidate will bring a minimum of five years of help desk experience, a solid understanding of Microsoft OS, and expertise in Active Directory, Group Policies, and network troubleshooting. If you have a passion for resolving technical issues, excellent communication skills, and a customer-centric approach, we encourage you to apply. Responsibilities Job Responsibilities:

• Desktop Software Services:
• Installs and configures approved Common User desktop software on unclassified desktop systems.
• Performs release management for commercial and standard software on desktop systems.
• Provides local Touch Labor services for installation, troubleshooting, and software updates.
• Resolves unclassified desktop system requests through remote administration actions.
• Computers and Peripheral Devices:
• Configures authorized unclassified end user network devices, including computers and laptops.
• Evaluates requests for acquisition and life cycle replacement of end user devices.
• Configures bulk authorized end user network devices.
• Provides local Touch Labor services for installation, troubleshooting, and software updates on unclassified computers and peripheral devices.
• Resolves requests for unclassified computers and peripheral devices through remote administration actions.
• Configures authorized end user network devices on the SIPRNET.
• Configures authorized unclassified copiers, printers, scanners, and MFDs, including CAC configuration, Certificate configurations, network configurations, and initial STIG/SCAP.

Qualifications Minimum Qualifications:

• High School Diploma/GED.
• Minimum of one (1) years of professional experience within a help desk role.
• Proficient with Microsoft OS's such as Windows 10.
• Proficient in PowerShell scripting.
• Solid technical troubleshooting skills.
• Proficient in bulk imaging computers for life cycle replacement.
• Familiarity with desktop baseline software included in Army Gold Master (AGM) builds.
• Some knowledge of Active Directory, Group Policies, and Networks.
• Familiar with network file shares, data synchronization, and backup techniques.
• Proficient with hardware troubleshooting and installation.
• Critical thinking skills, strong written and oral communication skills.
• Strong customer service orientation and interpersonal skills.
• Current unexpired 8570 Information Assurance Technical (IAT) Level I certification:
• A CE or
• CCNA-Security or
• CND or
• Network CE or
• SSCP or
• IAT Level II or Level III certification is also acceptable (e.g. COMPTIA Security ).
• Relevant Computing Environment Certification Such as MD-102: Managing Modern Desktops or equivalent.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information). Job: Information Technology Travel: None Organization: Five Rivers Analytics Clearance: SECRET Work Type: Hybrid Remote: No ReqID: 2024-9086