Summary
The Library Technician is responsible for providing circulation services to Midwestern University patrons. As the main customer service face of the library, this individual is a major information point for the whole campus, answering questions from all students, faculty, and staff in person, by phone, by live chat, and by email.
Shift hours
Part-time hours with shifts:

• Monday: 6:45am-12:45pm
• Tuesday: 8:00pm-12:00am
• Wednesday: 8:00pm-12:00am
• Thursday: 8:00pm-12:00am

Essential Duties and Responsibilities

• Perform circulation desk procedures
• Provide excellent customer service through patron assistance and interaction (in-person and virtually)
• Make study room reservations using an online room reservation system and enforce study room policies and procedures
• Maintain the physicality of the library proper including the troubleshooting of computers, printers, copiers, and scanners
• Straighten shelves and maintain the cleanliness of student study spaces, including but not limited to wiping whiteboards and computer monitors
• Participate in special projects and complete other duties as assigned
• Assist Access Services Manager with the development of workflow and procedures
• Sustain a flexible work schedule, which may include occasionally covering additional shifts as necessary

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This individual must have the ability to work in a constant state of alertness and safe manner and must have regular, predictable in-person attendance. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
The individual must have a Bachelor's degree or Library Technical Assistant Certification with 1 year of related experience or an Associate's degree with 2-3 years of related library experience is required.A Bachelor's degree with 1 year of related experience is desired. Experience working in a team and customer service-oriented environment. Excellent customer service, written and verbal communication skills.
Computer Skills
Computer proficiency in MS Office (Word, Excel, Outlook), Integrated Interlibrary Loan Systems (ILLiad, Docline, OCLC), and Library ILS systems. Familiarity with general database functionality.
Language Skills
Intermediate skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Reasoning Ability
Intermediate skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Mathematical Ability
Basic skills:Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to climb or balance.The employee is regularly required to stand, walk, stoop, kneel, crouch or crawl.The employee is frequently required to sit, use hands to handle or feel, reach with hands and arms, talk and hear. The employee must frequently lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois, and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech-language pathology, biomedical sciences, and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the healthcare team, service, interdisciplinary scholarly activity, and personal growth.
We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long-term disability, and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care accounts. We offer a work-life balance with a competitive time off package including paid holidays, sick/flex days, personal days, and vacation days. We offer a 403(b)-retirement plan, tuition reimbursement, childcare subsidy reimbursement program, identity theft protection, and an employee assistance program. Wellness is important to us, and we offer a wellness facility on-site with a fully equipped fitness facility.
Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/).Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)