Ophthalmic Technician/Surgical Scheduler

Department: Clinical Operations

Employment Type: Full Time

Location: Farmington Office

Reporting To: Cynthia Martz

Description

The Ophthalmic Technician participates in the care of patients in a clinic setting. As an Ophthalmic Technician you will greet patients and explain what they should expect during their appointment. An Ophthalmic Technician escorts the patient to an exam room and performs diagnostic ophthalmic tests and procedures prior to physician seeing them such as visual acuity, tonometry and lensometry. Assures appropriate notes and updates patient chart/records accurately. Maintains clinic environment including sterilization cleaning.

As a Surgery Scheduler, providing education and guidance throughout the patient's experience. You will schedule patients for surgery and ensure all appropriate paperwork is completed.

Schedule:

Monday-Friday 7:30a-4:30p

* Occasional travel to Warren (mileage reimbursement eligible)

What you will be doing

* Interacts with patients to accurately gather information and enter it into our electronic medical records system;

* Proactively engages patients in communicating what to expect with the visit and continues to communicate delays or any other changes with the patient.

* Initiates and performs documentation of the patient's chief complaint, present illness, and captures past medical history.

* Accurately records all information in EMR system according to established standards and physician requirements

* Conducts tests and measures eye muscle function, pupil size, and reactivity.

* Apply drops to anesthetize, dilate, or medicate eyes

* Assists with minor surgery procedures, intraocular injections and laser treatments, in an exam room or treatment room, including preparing patients for sterile procedures.

* Educates patients regarding the administration of medications, and pre and post operative instructions, as directed by physicians.

* Readily scribes for physician

* Secures patient information and maintains patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding, and keeping patient information confidential, following all HIPAA requirements.

* Utilizes effective problem-solving skills to respectfully and efficiently de-escalate any dissatisfied patients

* Demonstrate basic knowledge of eye anatomy, disease, symptoms & ocular medications

* Stay current with the latest technologies and medications and be able to answer general patient questions

* Assists team members and completes other special projects as requested.

* Counsel patients for all surgeries

* Verify medical insurance for surgery and injections

* Discuss benefits and costs of non-covered benefits with patients

* Complete consent form and other necessary forms for surgery

* Send proper paperwork to appropriate surgical facility or hospital

* Inform patient of any pre-admission testing, what is expected day of surgery, answer any pre-surgical questions and inform of follow-up care

* Type up medical history and physical forms

* Other duties as assigned

What you know

Required

* High school diploma or GED equivalent

* Valid driver's license and ability to drive a motor vehicle

* Ability to stand or sit for extended periods of time and lift up to 50lbs

* Excellent written and verbal communication

* Strong multi-tasking and computer skills

Desired

* Electronic Medical Records (EMR) experience

* Knowledge of medical terminology

* Entry Level

* Typical has 0-3 years of Experience

* Knowledge of ICD coding and medical terminology

* Experience with Misys computer system

* Familiar with the anatomy of the eye

What you will receive

* Competitive wages

* Robust benefit package including medical, dental, life and disability (short- and long-term) insurance

* Generous paid time off (PTO) program

* Seven (7) company paid holidays

* 401(k) retirement plan with company match

* Uniform reimbursement

* An organization focused on People, Passion, Purpose and Progress

* Inspirational culture