1 CALL CENTER AGENT Job in Alexandria, LA
Mid-State Orthopaedic and Sports Medicin is Hiring a CALL CENTER AGENT Near Alexandria, LA
Job Description
Essential Job Responsibilities:
· Answers and triages inbound calls in a high volume call center.
· Assists patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner.
· Receives and forwards patient requests to appropriate clinical staff in a timely manner.
· Enters patient information into the EHR system.
· Recognizes and escalates complex issues to the Call Center Manager for guidance.
· Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.
· Performs other duties as assigned.
Job Summary
Full Time
$49k-67k (estimate)
06/09/2024
06/22/2024
The following is the career advancement route for CALL CENTER AGENT positions, which can be used as a reference in future career path planning. As a CALL CENTER AGENT, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CALL CENTER AGENT. You can explore the career advancement for a CALL CENTER AGENT below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
