Member Service Center Representative

PAY: $16.00 - $18.00/HR

SHIFT: Choose from the following options: Fulltime

• 8am-5pm
• 9am-6pm
• 10am-7pm
• 11am-8pm
• 12am-9pm
• 1am-10pm
• Midnight-7am

TRAINING:

- Training – M-F 8am to 5pm. 3 months. 1 hour lunch.

LOCATION: Southfield, MI

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Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, we’ve got the perfect position for you in our Call Center. Our number one goal is to make our members feel like they can call us for anything, anytime, and they’ll be able to hang up the phone feeling confident and satisfied.

What You’ll Do:

- Answer an average of 80-100 calls per day by addressing members inquiries, solving problems and providing new product information.

- Answer members telephone calls promptly and in an appropriate manner

- Answer inquiries on banking products including checking, savings, loans and lines of credit

- Document all customer inquiries and comments thoroughly and quickly

- Maintain good business relations with members, courteously and promptly resolving member problems or questions, and effectively assisting with member account problem

- Determine members financial service’s needs, and recommend services and products that address these needs

- Collect member loan payments.

- Handle various accounting transactions.

- Deliver stellar service to credit union members. No slackers here!

- Serve as a face (well, voice!) for our brand. Happy, confident, positive – that’s who we are.

- Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. You’ll need to be able to pinpoint a member’s issue and talk them through the solution – whether it’s a problem with online banking, account information, or just a general inquiry. You may even take some loan applications!

- Follow through. If you can deliver on promises and make sure all details are covered, you’ll LOVE it here at Michigan First!

AWARDS:

• 2023 Best & Brightest in the Nation 

• 2023 Best & Brightest in Metro Detroit 

• 2023 Best & Brightest in West Michigan 

• 2023 Best Credit Unions to Work For 

• 2023 Best Places to Work in Southeast Michigan 

• 2023 Channel 4 - Vote for the Best - Mortgage Lenders (1st Place) 

• 2023 Channel 4 - Vote for the Best - Credit Unions (3rd Place) 

• 2023 Detroit Free Press Top Workplaces 

• 2023 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer 

BENEFITS: 

Benefits and perks of joining our award-winning team include: 

• Very competitive pay 

• Low-cost medical, dental, and vision benefit options. 

Employer-paid life and disability insurance 

• 401(k) - 100% match up to 5% deferral 

• Tuition reimbursement for both Undergraduate and Graduate degree program 

• Access to a complimentary concierge service 

• Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers, and locker rooms 

• Wellness initiatives and events throughout the year to help team members stay healthy 

• Loan discounts for certain secured and unsecured loans and mortgages 

• Opportunities for pay increases, incentives and profit-sharing, based on performance 

• Onsite subsidized top-notch Cafe 26 for team members' use 

• Onsite bowling center

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.