Job Details

Job Family

STAFF - Support Staff

Grade

C1

Salary

$12.00 - $13.10

Department

Public Safety

Reports To

Lead Dispatcher

Closing Date

Open Until Filled

FLSA Status

Non-Exempt

First Review Date

April 1, 2024

Job Summary

The Part-Time Private Branch Exchange (PBX), Operator provides telephone assistance to the public.

Duties & Responsibilities

* Answers all incoming calls to the campus

* Transfers external and internal calls to the appropriate department and/ or employee

* Provides general information about registration deadlines

* Maintains a daily record of all incoming calls to the campus

* Relieves Public Safety Dispatchers when necessary

* Performs other duties as assigned

Minimum Requirements

* High School Diploma or G.E.D. equivalent from a regionally accredited institution

* Knowledge and understanding of College organization, goals and objectives, and policies and procedures

* Working knowledge of telephone systems

* Ability to answer multiple calls at the same time

* Possess computer and Microsoft Office application skills

* Possess excellent communication skills both oral and written

* Ability to work independently and use time management skills in an intensely high volume office environment

* Ability to provide a high level of customer service

* Ability to work a flexible schedule to include evening and weekend assignments

* Ability to effectively interact well in a multi-ethnic and multi-cultural environment with students, faculty, staff, and diverse local community

Essential Position

* This function/position has been designated as essential. This means that when the College is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at the College.

Additional Requirements

The final candidate is to successfully complete a background screening and reference check process.

EQUAL ACCESS/EQUAL OPPORTUNITY

Miami Dade College is an equal access/equal opportunity institution which does not discriminate on the basis of sex, race, color, marital status, age, religion, national origin, disability, veteran's status, ethnicity, pregnancy, sexual orientation or genetic information.

To obtain more information about the College's equal access and equal opportunity policies, procedures and practices, please contact the College's Equity Officer: Cindy Lau Evans, Director, Office of Equal Opportunity Programs / ADA Coordinator / Title IX Coordinator, at (305) 237-2577 (Voice) or 711 (Relay Service). 11011 SW 104 St., Room 1102-1; Miami, FL 33176. EquityOff@mdc.edu