Requisition No: 828747 

Agency: Department of Health

Working Title: OPERATIONS & MGMT CONSULTANT MGR - SES - 64086241

 Pay Plan: SES

Position Number: 64086241 

Salary: $59,997.60 

Posting Closing Date: 05/22/2024 

Total Compensation Estimator Tool

Open Competitive Opportunity 

Specific Responsibilities:

This is an Operations & MGMT Consultant MGR-SES position in the Florida Department of Health, Palm Beach County Health Department, Epidemiology and Communicable Diseases, HIV/AIDS Program. Work is performed under the supervision of the Public Health Services Manager F - SES. This position provides planning, monitoring, evaluation and consultation in the HIV/AIDS program. Function as the Quality Improvement/Hospital Coordinator for the HIV/AIDS Program. Primary responsibilities include development, implementation, monitoring and/or evaluation of FDOH in Palm Beach County Health Department HIV/AIDS Program’s quality improvement plan and consultation with local hospitals, as needed. This position requires independent judgment, initiative, applying general knowledge of business practices and skill in applying instructions to accomplish various job functions. This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating, motivating, training, and evaluating employees in addition to planning and directing employees’ work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets. Supervise HIV perinatal linkage staff, Early Intervention Services staff, quality management/improvement support staff and the supervisor of the on-site case managers consultants and clinic peer mentors.

This position is designated as a managerial position and is required to maintain confidential information in accordance with the Florida Department of Health (FDOH) Palm Beach County Health Department (CHD) Information Security Policy, Protocols and Procedures. This position may view, update, or release information. Incumbent will have access to the following confidential data sets: Clinical Information, HIV/AIDS Case Reporting and Surveillance, Administrative Data Set and Outreach.

This position has access to the Electronic Health Record (EHR) for the purpose of training staff countywide who are responsible for entering data in the EHR and for quality improvement monitoring. Have access to the Health Management System (HMS) insurance option for the purpose of training case management staff and HIV contracted providers and meeting the requirements of our Ryan White billing process. This position will train case management staff/contracted providers on performing eligibility look up on the HealthCare District Database and Change Health Care (CHC) System in order to research clients’ eligibility determination. This position is the FDOH in Palm Beach County System Owner of the Ryan White CAREWare System. Have access to the Ryan White CAREWare and Provide Enterprise databases for the purpose of training staff countywide, entering data, quality improvement monitoring and HRSA funding requirement reports. Responsible for requesting CHC access for the HIV program as well as training new HIV program staff on how to use this system. This position is the FDOH in Palm Beach County System Owner of Access to Florida and will train the HIV case managers and the refugee case manager to use the online Medicaid system to assist potentially eligible Medicaid clients. Have access to the Surveillance Tools & Reporting System (STARS) for the purpose of verifying EIS staff’s performance in meeting the outcomes of the EIS program. Utilize DHSMV/DAVID computer application only to locate demographics of clients/patients who have a positive laboratory result and/or who have been exposed to someone with a positive laboratory result.

Quality Improvement Coordinator/Hospital Coordinator

Coordinates the quality improvement/performance excellence initiatives for the HIV/AIDS Program. Works with management staff to assess progress made toward established objectives based on identified key indicators. Provides technical assistance in achieving established goals, objectives and outcomes. Manages the HIV/AIDS Program’s implementation and progress in the area of process management and problem solving. Provides consultation to the management staff in mapping processes and the use of problem-solving techniques and tools. Reviews completed processes and provide feedback concerning work/client flow, procedures and systems. Monitors completion of these according to identified objectives. Meets regularly with staff to ensure responsibilities/expectations are achieved. Trains case management staff/contracted providers on eligibility look up in the HealthCare District Database and CHC System in order to research clients’ eligibility determination. Trains case management staff/contracted providers on assisting clients with the eligibility process, such as completing applications for Medicaid, Medicaid Managed Care and/or Health Care District.

Provides consultation services between the Palm Beach County Health Department and local hospitals. Provides assistance to improve management capabilities in facilitating the exchange of medical histories, medical records, discharge plans and other pertinent patient information. Assists in identifying areas of potential improvement in the coordination operations of the exchange of medical records, discharge plans and other pertinent patient information. Provides patient advocacy, information and referral, as needed. Works closely with local case management agencies to ensure the smooth admission and/or discharge with the patient’s case management agency. Coordinates and/or provides training to the staff.

Designs, implements and monitors program quality and determine improvements needed to ensure program effectiveness and efficiency. Advises and assists other/division, center and program staff with the development and implementation of HIV Prevention Program/activities and Patient Care Quality Assurance activities, as necessary. Networks and coordinates with community organizations and agencies involved in HIV Prevention Programs and Patient Care Quality Assurance activities. Serves on committees, task forces and advisory boards, as needed and as related to Patient Care Quality Assurance. Assists with Quality Assurance projects, as needed.

Provides oversight, technical assistance, training and consultation to the supervisor of the on-site peer mentors and case managers consultants. Assists the supervisor design, implement and monitor program quality and determines improvements needed to ensure program effectiveness and efficiency. Meets regularly with supervisor to ensure responsibilities/expectations are achieved.

HIV/AIDS Perinatal Linkage Nurse

Provides consultation and technical assistance to nurse in the planning, implementation and delivery of care to HIV pregnant women and their newborns. Exercises independent judgment in the implementation of policies and procedures, which have significant impact on the HIV Perinatal Program. Plans and develops HIV Perinatal Linkage Program bases on epidemiological data and agency and community needs. Designs, implements and monitors program quality and determines improvements needed to ensure program effectiveness and efficiency. Prepares and disseminates required reports. Networks and coordinates with community organizations and agencies involved in HIV positive pregnant women. Services on committees, task forces and advisory boards, as needed and as related to HIV maternity and infant care. Supervises and evaluates the performance of the Perinatal Linkage Nurse, including the selection, orientation and training in methods required for performing an effective job.

Early Intervention Staff

Provides training, consultation, and technical assistance to Early Intervention staff to maximize and enhance EIS efforts, including but not limited to, record searching and verifying locating demographic information; performing pre- and post-test counseling, including partners; performing outreach and conducting risk reduction counseling to better link clients into medical care. Performs data entry activities in STARS, CAREWare and Provide Enterprise to assist in the monitoring and tracking of the EIS program. Monitors progress in the billing of Ryan White Part A services for the EIS program and ensures that staff is meeting program goals. Networks and coordinates with Department of Community Services staff in assessing the goals of the Ryan White Part A Funded Early Intervention Services Program. Supervises and evaluates the performance of the Early Intervention Services Staff, including the selection, orientation and training in methods required for performing an effective job.

Ending the Epidemic: Rapid Entry to Care

Ensure grant compliance with the expansion of Palm Beach County’s Rapid Entry to Care (REC) Center launch within the county health department. Serve as liaison between the county health department and Palm Beach County’s Community Outreach Response and Engagement (CORE) Teams. Develop and implement REC Center protocols and procedures to ensure clients are seen at the county health department Infectious Disease Clinics (IDC) within the grant required hours. Support the utilization and expansion of telehealth services, as needed, across the continuum of HIV care, in order to meet grant requirements. Expand peer community health initiatives.

Attends meetings, conferences, trainings and in-services, as needed.

Performs other duties as assigned.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Excellent verbal and written communication skills
• Skills in establishing and maintaining effective working relationships with organizations, groups and individuals.
• Skills in utilizing standard quality improvement tools and techniques
• Knowledge of process management and the methods of data collection, analysis and report generation
• Knowledge of and experience with HIV/AIDS, STDs, TB, and Hepatitis and current related issues
• Ability to supervise staff, apply coaching and problem-solving techniques
• Knowledge and ability of management principles and practices
• Ability to train and monitor on site clinic support staff

Qualifications:

Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite):

• N/A.

Other job-related requirements for this position:

• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• A Valid Driver’s License.

Working hours: (A) Daily from 8:00am to 5:00pm (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.)

• Work hours maybe adjusted to meet the needs of the clients, health centers and community requests.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

1150 45th Street, 

West Palm Beach, FL 33407

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.