Description
OUTLINE:
Serve as the primary point of contact for our customers, guiding them through the moving process and ensuring their needs are met. This role is integral to our operations, playing a key part in the success of our customers, sales, and crews.
BENEFITS:

• Paid weekly
• Health, Dental, & Vision insurance
• Employer-paid life insurance
• Employee assistance program
• 401(k) with Employer Match
• Paid time off

Responsibilities
DUTIES AND RESPONSIBILITIES:
•Act as the primary point of contact for customers, handling all communications from the point of sale
•Answer incoming phone calls and assist customers with booked projects
•Monitor and respond to customer communications via phone, email, and text message (via CRM) in a timely manner
•Set customer expectations clearly and identify opportunities to enhance their moving experience
•Act as a customer liaison and provide day of support
•Troubleshoot and de-escalate customer service issues
•Develop industry knowledge to handle local, interstate, intrastate, and storage moves confidently
•Develop knowledge of the services, materials, and additional fees offered by MG Moving and knowledge of what we do not move
•Support the sales department by finding solutions to policy deviations to ensure smooth project execution
•Handle 3rd party communications to successfully coordinate projects for customers
•Communicate the claims process to customers with damaged items
Qualifications
High School diploma or equivalent is required
Excellent communication skills to inform, help, and advise customers clearly
Ability to communicate with other vendors to coordinate successful projects for customers
Excellent organizational skills
Strong problem-solving skills
Confidence, patience, politeness, tact, and diplomacy, especially when dealing with challenging situations
The ability to multi-task and work in a fast-paced, autonomous environment with consistently high-quality results is necessary
Availability to rotate Saturdays 8 am-1 pm, with an expected 1 shift per month
Must successfully pass a criminal background investigation and pre-employment drug test