About Our Job
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive, and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The starting salary range for this position is $24.11- $30.14. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

About Denver Human Services:
At Denver Human Services (DHS), we are creating an extraordinary human services organization equipped to carry out our vision of a healthy community where every person is connected, supported, safe, and well. Currently, DHS serves one in three Denverites - about a quarter million people - with integrity, kindness, and respect in the moments that matter most. We are driven every day to seek new ideas and opportunities for innovation so that over time, we can prevent more people from needing our services in the first place. Our 1,100 member workforce is our most important resource, and we embrace a values-driven culture focused on creating the conditions for our staff and partners to think boldly and achieve big results for our community.
Diversity at Denver Human Services
Over the past three years, Denver Human Services has worked to further define what it means to "Be Human". While our work has been rooted in providing services that support basic human needs, we acknowledge the whole person cannot thrive without addressing those structural and systemic barriers which prevent all from experiencing equity, inclusion, and respect for diversity. Our mission is "to partner with the community to protect those in harm's way and help all people in need." In fulfilling this mission, we understand the intersections of race and poverty have impacted the disproportionate representation of Black, Indigenous, and people of color (BIPOC) among those with life experiences involving our agency, the criminal justice system, homelessness, poverty, and poor health outcomes. We are guided by our goals of working to improve Equity and Access, Safety and Wellness, Connectivity, Economic Resilience, and supporting our Workforce. We are committed to include a strategic focus on Equity, Diversity, and Inclusion for all people in all our work.
What You'll Do
Denver Human Services is seeking a motivated, knowledgeable, mission-focused Eligibility Technician Lead for the Questions, Resolutions, and Compliance (QRC) team in the Family and Adult Assistance Division. In addition to processing core tasks related to public assistance benefits, the QRC team handles customer services tasks, escalations, State reports, intercounty transfers (ICT), overpayments of public assistance (claims), tax intercepts, administrative hearings, dispute resolution conferences (DRCs), TANF 60-Month extensions, and more.
Specifically, as a QRC Eligibility Technician Lead, you will:

• Provide technical support to QRC Eligibility Technicians and Specialists, both virtually and over-the-shoulder, with courtesy, empathy, and tact
• Assist staff with complex cases
• Complete case reviews for recently trained staff
• Develop staff by providing training, documenting performance, and providing feedback
• Assist the leadership team with scheduling and assigning duties to ensure adequate staffing levels
• Brief supervisors/managers on recurring concerns/issues and help to formulate solutions
• Check multiple Outlook inboxes throughout the day to monitor workload and ensure requests receive responses within a timely manner
• Collaborate with Quality Improvement team on State case review findings to ensure cases are updated correctly within the appropriate time frame
• Stay apprised of changes to relevant program rules, computer systems, and department procedures policies; communicate changes to staff

About You
What You'll Bring
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience, and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you, and Denver to the next level.
Our ideal candidate has some or all the following experience, skills, and characteristics:

• Two (2) years of experience determining eligibility for a cash program (Colorado Works or Adult Financial)
• Three (3) years of experience determining eligibility for the Supplemental Nutrition Assistance Program (SNAP) and Medical Assistance program
• Three (3) years of experience working with the Colorado Benefits Management System (CBMS)
• Previous experience with specialty work (claims, hearings, TANF extensions, escalations, etc.), Quality Improvement, or Program Integrity is a plus, but not required
• Willingness to be flexible and change working assignments, sometimes on short notice
• The ability to develop and maintain working relationships while encouraging cooperation and teamwork across divisions
• Sensitivity to cultural diversity, race, gender, and other individual differences in the workforce

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement: Three (3) years of experience determining eligibility for a variety of public assistance programs.
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.

About Everything Else
Job Profile
CA2667 Eligibility Technician Lead
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Unlimited
Position Salary Range
$24.11 - $36.17
Starting Pay
Based on Experience and Education
Agency
Denver Human Services
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days' notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.