Job Title: Program Manager

FLSA Status : Full Time - Exempt
Reports to: Shelter Director

Schedule: FT, varies
Supervises: Shelter Staff

Rate of Pay : $55,000-$56,160/year

Close Date: 5/16/2024

Benefits : Standard; Full-Time, Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 20 vacation days per year, accrued at the rate of .077 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function : The Program Supervisor is responsible for assisting the Shelter Assistant Director in the day-to-day operations of the congregate and non-congregate shelters. The primary responsibility of this position is providing leadership and supervision to the staff, volunteers, and clients during the evening and overnight, including training, safety, policies and procedures, HR and personnel related items, and scheduling, bringing items of concern to the attention of the Assistant Shelter Director. This individual will also be the representative and advocate for the shelter, and the Salvation Army, at all assigned and appropriate community meetings and activities. The individual in this position will seek insights and understanding of the people we serve, to determine the needs we may address and to aid people in changing the pattern of their lives to function more effectively in society. This individual will fill in during evening shifts when management is on leave, which may include weekends.

Duties and Responsibilities:

1. Assist the Shelter Director in the day-to-day operations of the shelter.
2. Provide direct oversight to the overnight shelter staff, volunteers, and clients, including training, safety, policies and procedures, HR and personnel related items, and scheduling, bringing items of concern to the attention of the Associate Administrator.
3. Report any incidents or concerns to the Shelter Director, completing required paperwork and reporting requirements.
4. In coordination with the Shelter Director and DHQ Social Services staff, maintain client record files and correlates client's reports (including inactive files).
5. Perform the duties, in accordance with The Salvation Army guidelines.
6. Work to support Case Management programs as directed.
7. Exercise initiative and judgement in approaching problems and creating realistic solutions in the shelter.
8. Maintain on-going professional relationships in all interpersonal contacts (note confidentiality requirements).
9. Assist Crossroads Administration in participating in public relations activities, ensuring that such PR is cleared through the appropriate channels.
10. Assist the Crossroads Administration in planning and implementing continuing education for staff and appropriate clients.
11. Provide inside and outside security and safety of the building, as well as the shelter population.
12. Know and enforce facility rules.
13. Maintain all program materials.
14. Provide information and referral to social service programs or refer to appropriate staff as needed.
15. Coordinate cleanup of facility both inside and outside as assigned.
16. Attend all meetings assigned.
17. Other duties as assigned. This description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbent may be requested to perform job-related responsibilities as well as other tasks not stated in this position description.

Qualification and Education Requirements

1. High School diploma or G.E.D. required.
2. Work experience commensurate with the duties and responsibilities preferred.
3. Minimum 2 years experience in working with vulnerable populations.

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Acknowledgement of Religious Purposes of The Salvation Army

I have been informed and understand The Salvation Army's religious purpose and status as a church. In my employ, I will not undermine the religious mission or religious purposes of the organization, nor will my professional conduct conflict with, interfere with, or undermine its religious programs or religious purposes.

Physical Requirements:

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift to 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

Statement of Confidentiality:

The Program Supervisor occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of the Intermountain Division in all job-related matters.

Employment at Will

Employees of The Salvation Army are considered employees at will. This means that the employment arrangement between the employee and The Salvation Army may be terminated by the employee or by The Salvation Army at any time with or without cause. No Salvation Army representative may change the at will employment relationship through oral or written promises.