Position Definition:

Under general supervision, coordinates the logistics of international household good shipments

Essential Duties:

• Prioritizes daily logistic tasks based on importance and global time zone availability of vendor or agent.
• Arrange for services with vendors and agents as outlined by the move manager and order management system.
• Proactively verifies with vendors and agents that assigned tasks are on schedule, according to the transportation plan.
• Problem resolution skills to investigate and propose alternative solutions to the move manager when faced with logistic scheduling or service issues.
• Negotiates price reductions to enhance profitability.
• Updates assigned workflow task management system daily to remain in current status by the close of each business day.
• Receive inquiries from and provides shipment status updates to move managers, customers, agents and national accounts.
• Provides COD|Prepaid cost details to shipping customer and coordinates payment via Corporate Payments.
• Ensures that recoverable expenses incurred outside of standard quote parameters are brought to the attention to the move manager in a timely manner to ensure timely collection, in accordance with instructions obtained from the booking agent/national account.
• Provide feedback to management on vendors and agents when performance is not in accordance with the Service Level Agreement.
• Arranges short notice vendor payments via approved payment methods.
• Answers inquiries from agents, national accounts, and customers.
• Assist move manager in reviewing invoices from underlying carriers which exceed budgeted costs to determine the cause and provide Revenue Accounting with payment and billing instructions.
• File master bill of lading within vendor deadlines.
• File AES documents in accordance with US Department of Commerce deadlines.
• Proof Ocean Bills of Lading for accuracy.
• Distributes appropriate fail-safe documents to participating agents.
• Distribute shipment documents to participants of a move.
• Performing mathematical computations to determine volume and weight factors

Additional Duties:

Performs a variety of other duties and projects as assigned.

Required Minimum Qualifications:

• Intermediate PC, Microsoft Excel and Microsoft Word and email skills

Preferred Additional Qualifications:

• Two years of transportation experience
• Two years of customer service experience
• Knowledge of geography
• Foreign language skill
• Knowledge of the metric system