Job Description
Starting Pay: $10.50 Tips
JOB SUMMARY
Responsible for providing prompt, friendly, and courteous service to our guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet, direct and assist all guests.
Inform Guest of approximate time frame for bell service.
Offer assistance with luggage placement (rack/closet).
Offer each Guest a room orientation and ice service.
Offer concierge services and promote laundry, health spa and other services.
Ask Guest how their stay was.
Offer transportation assistance.
Frequent writing of luggage tickets.
Deliver, retrieve and store luggage for our guests.
Load and unload luggage from vehicles.
Keep accurate records and record numbers neatly while delivering and retrieving luggage for bus groups.
Answer a high volume of phone calls in a polite & professional manner.
Direct contact with guests requiring patience and good communication.
Drive V.I.P. guests in our limousines and other company vehicles.
Deliver & retrieve boxes, packages & envelopes to & from our business center for our guests.
Maintain regular & predictable attendance in accordance with Bell Desk policies.
Other job related duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
Ability to maintain confidentiality of sensitive information. Understand and comply with all company and departmental rules and regulations, policies and procedures.
Skill in establishing and maintaining effective working relationships with co-workers.
Ability to read, write, and communicate verbally in English.
5 years of safe driving experience in vehicle.
PHYSICAL DEMANDS & WORK ENVIRONMENT
Ability to stand for long periods of time.
Normal sense of smell, touch, sound and vision range
Requires seldom sitting, kneeling, lifting/carrying of 51-100 lbs.; occasional bending & reaching from floor to 6ft, crouching, lifting/carrying of 25-50 lbs, copying & writing of numbers
Eye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols and currency
Work area is subject to variable temperatures.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.